Awards and accolades
It is our mission to deliver excellent services to customers and continue to listen to our customers, partners, staff and board so we can constantly develop the service we provide to you.
We have received several awards and accolades in recognition for this.
Here’s our list so far….
TPAS Quality Mark Accreditation (Awarded October 2010)
The TPAS Resident Involvement Quality Standard recognises the approach to involving our customers in service development, delivery and improvement. At the time of the award Derwent Living received the second highest score ever.
TPAS is the leading national tenant participation organisation working to promote tenant empowerment. The TPAS Kite Mark lasts for three years and demonstrates that Derwent Living delivers a resident involvement service that is accessible to all and which has a customer led impact on service delivery.
Customer Service Excellence (Re-accredited September 2011)
The Customer Service Excellence Standard allows organisations to look at their service delivery and ensure that it is customer focused.
This standard lasts for three years, but each year we get re-checked to ensure that we are improving.
Two Tick Disability symbol
For many years we have been recognised for our commitment to best practice in employing people with disabilities. The 2 Tick Disability Symbol aims to ensure that people with disabilities feel confident that their employer (or potential employer) will be positive about their abilities.
Guardian public sector award in the complex needs category (2009)
Our domestic violence service opened a new and unique service outside of London in 2008, by providing safe houses and specialist support to women fleeing domestic violence who have additional needs, such as mental health, alcohol or substance misuse which lead to them needing specialist support. By winning the award we were recognised as providing services which cater for these complex needs, where women would normally be excluded from mainstream support services due to the more intensive support they generally require.
