Resident involvement strategy consultation
Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.
Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.
Every completed survey will be entered into a prize draw for £50 of high street vouchers.
Peter McCormackChief Executive
“I joined Derwent Living as Chief Executive in March 2008. My role is to work closely with the Board and Executive team to provide overall strategic direction for the Group and to oversee the performance of the organisation in all its facets. I recognise the unique blend Derwent Living offers: a true social business with its social and community functions supported by a thriving commercial sector. My aim is to drive improvements in the business, so all our customers have a good experience and that Derwent Living makes a positive impact on people’s lives.”
Ian SmithResources Director
“For the past two decades I have had responsibility for the accounting and treasury functions of Derwent Living and my remit has now expanded to include other corporate resources such as IT. I will ensure that my teams listen to feedback, both from colleagues and customers and ensure they provide robust support in line with business needs.”
Emma-Kate FletcherPeople and Organisational Development
“I am responsible for People and Organisational Development and I lead the human resources, marketing and performance teams. I’m responsible for ensuring that we have the resources in place to deliver our business plan. This includes having the right strategies, tools and, above all, people to deliver our services. My previous experience both in housing and the wider private sector is very much on the people side of the business.”
“As Housing Director I am responsible for housing services and improving the service we provide to our customers. I use my past experience in the commercial sector to build links between the group’s commercial activities and the affordable side of the business; enabling learning across the group.”
“I lead the Development team and together we are responsible for the construction and acquisition of new homes for rent and home ownership. My team and I work closely with colleagues, customers and external partners to maximize the number of new homes we can bring to the region to ensure quality housing choices for the communities we work in.”