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Christmas closing times

The Derwent Living offices will close at 12.00pm Tuesday 23 December 2014 and re-open 9.00am on Friday 2 January 2015.

You will of course still be able to make online payments over the Christmas and New Year closure via MY Derwent Living and the Derwent Living app.

If you wish to report an emergency repair during this time then you can contact our out of hours repairs service on 0116 255 0711.

If you have a non-urgent query or repair please e-mail info@derwentliving.com these will be dealt with when the office re opens.

Regulation

The Homes and Communities Agency (HCA) became the Regulator for social housing in England on 1 April 2012. The HCA replaces the Tenant Services Authority.HCA logo

The HCA is a national housing and regeneration agency, with a capital investment budget of nearly £7bn. The HCA contribute to economic growth by helping communities to realise their aspirations for prosperity and to deliver high-quality housing that people can afford.

Co-regulation

The co-regulatory principles underpin the regulation provided by the HCA.  Registered providers are therefore required to meet relevant standards. You can learn more about the standards in the 2012 regulatory framework here.

The Board that governs Derwent Living’s services is responsible for meeting the standards and being transparent and accountable for the delivery of social housing objectives.

It is for providers to support residents both to shape and scrutinise service delivery and to hold the Board to account. To achieve this, Derwent Living has a scrutiny team and a programme of co-regulation in place. You can learn more about the scrutiny team and the work they do here.

For more information please visit the HCA website www.homesandcommunities.co.uk

Transparency obligation

As requested by the HCA Framework Delivery Agreement, below are details of development expenditure over £500. 

Development AHP expendature July-Sept 2014

Audited accounts

Derwent Housing Association Limited (trading as Derwent Living) consolidated financial statements for the year ended 31 December 2013 are available for download below.

Derwent Living audited accounts 2013

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