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Bank holiday closure information

Derwent Living’s office will close from 4:30pm Friday 22 August and re-open at 9am on Tuesday 26 August. To report an emergency repair during this time please call 0116 255 0711.

You can manage your account, report repairs and get involved 24/7 by using the My Derwent Living system. For more information and details on how to register visit https://my.derwentliving.com

Regulation

The Homes and Communities Agency (HCA) became the Regulator for social housing in England on 1 April 2012. The HCA replaces the Tenant Services Authority.HCA logo

The HCA is a national housing and regeneration agency, with a capital investment budget of nearly £7bn. The HCA contribute to economic growth by helping communities to realise their aspirations for prosperity and to deliver high-quality housing that people can afford.

Co-regulation

The co-regulatory principles underpin the regulation provided by the HCA.  Registered providers are therefore required to meet relevant standards. You can learn more about the standards in the 2012 regulatory framework here.

The Board that governs Derwent Living’s services is responsible for meeting the standards and being transparent and accountable for the delivery of social housing objectives.

It is for providers to support residents both to shape and scrutinise service delivery and to hold the Board to account. To achieve this, Derwent Living has a scrutiny team and a programme of co-regulation in place. You can learn more about the scrutiny team and the work they do here.

For more information please visit the HCA website www.homesandcommunities.co.uk

Transparency obligation

As requested by the HCA Framework Delivery Agreement, below are details of development expenditure over £500. 

Development AHP expenditure Jan – March 2014

Audited accounts

Derwent Housing Association Limited (trading as Derwent Living) consolidated financial statements for the year ended 31 December 2013 are available for download below.

Derwent Living audited accounts 2013

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