The TSA
The Tenant Services Authority is the regulator for social housing and has published the new regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards which describe outcomes landlords should meet and what’s expected of them:
- Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
- Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
- Tenancy – which contains requirements relating to allocations; rent*; and tenure
- Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
- Value for money
- Governance and financial viability
To find out more check out www.tenantservicesauthority.org
