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Your chance to help shape the future

Derwent Living needs your help to find out how satisfied you are with your home and services you receive from us. We will use this important information to help improve our services in the future, and to report to you on the progress we are making in providing services. All completed surveys will be entered into a prize draw, closing date 30 April 2014. And it only takes 5 minutes to complete!

Win your share of £1000 worth of prizes!

As a thank you for taking part, you will automatically be entered for a draw. First prize is a TV worth £250, and there are four more prizes of high street vouchers worth up to £125. Full terms and conditions available on request. Take the survey now http://survey.derwentliving.com

Value for money

Regulatory requirement

The housing regulator in England and Wales, the Homes and Communities Agency (HCA) requires housing providers to articulate and deliver a comprehensive approach to achieving value for money in meeting their objectives, taking into account the interests of and commitments to stakeholders.

This means managing resources economically, efficiently and effectively to provide quality services and homes, and planning for and delivering year-on-year improvements in value for money.

Derwent Living’s framework and objectives

Derwent Living is focused on providing good value for money. Our customers want good quality services but expect us to be as efficient and effective as possible so that we can keep costs down.

In order to inform and involve customers we give frequent updates in our magazine Derwent Life and on our website to show how we are using our resources to provide services.  We also attend meetings of the Forum to report on how we are doing and to consult on how we can do better.  We will soon be publishing details of what we have done to improve value for money in 2013.

We want customers to be able to see how we manage performance internally and how our resident scrutiny team helps us to raise standards.


Value for money


What we’ve done

You can download a copy of Derwent Living’s September 2013 board report which gives an overview of the value for money work being carried out across the organisation. It outlines how we are performing, how we measure and benchmark value for money as well as demonstrating our innovative use of technology to generate efficiency savings and improve customer service. Derwent Living will be publishing a full self assessment of its value for money activity in the new year – look out for updates in our magazine, on the website and through our social media channels.

Have your say

If you would like more information or would like to get involved please contact getinvolved@derwentliving.com or call 01332 346477 and ask for a member of the resident involvement team.

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