Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
Value for money
The housing regulator in England and Wales, the Homes and Communities Agency (HCA) requires housing providers to articulate and deliver a comprehensive approach to achieving value for money in meeting their objectives, taking into account the interests of and commitments to stakeholders.
This means managing resources economically, efficiently and effectively to provide quality services and homes, and planning for and delivering year-on-year improvements in value for money.
Derwent Living’s framework and objectives
Derwent Living has introduced a new value for money framework which allows its board of management to assess how effective its services are in terms of targeted cost and performance.
The new framework called a ‘value for money index’ has been developed based on three key areas, effectiveness, efficiency and economy.
There are then two categories in each area that allow the business to accurately and effectively measure performance. By reporting on these measures with a centralised tool, the intention is to be able to represent how Derwent Living is achieving value for money at a departmental level, and any areas where improvements could be made.
Have your say
Customers wishing to get involved in discussing value for money can attend their nearest resident involvement forum. The forums include allocated time to look at performance against the value for money index. For more information contact the resident involvement team email@example.com or call 01332 346 477.