High volume of calls to our call centre
We are currently experiencing a high volume of calls into our call centre. We apologise for the delay in answering and are assisting as many customers as we can. Don't forget you can report repairs, log complaints and pay your rent via the app or on MY if you are struggling to get through. http://www.derwentliving.com/get-involved/derwent-living-app/
Use of this website is subject to the following disclaimers
Derwent Living is committed to the highest standard of quality information and every attempt has been made to ensure up to date and accurate information is provided.
Derwent Living does not guarantee the accuracy or validity of the information on this website. Use of this website is entirely at your own risk and Derwent Living do not accept liability of any kind for any loss, damage or inconvenience caused as a result of relying on information supplied.
Within our website you may find links to other sites. Derwent Living has no control over, and shall not be responsible for, the content of such sites nor are we responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Derwent Living is strongly committed to protecting the privacy of users. When you provide us with personal information through this website, it will be treated in the strictest of confidence and in accordance with Data Protection Act 1998.
Collection of Information
You can browse some of our site without telling us who you are or revealing any personal information to us. In some areas you will be required to register and/or supply personal details such as:
- name and job title
- contact information including email address
- tenancy details such as tenancy number
- demographic information such as postcode
- diversity details such as age, gender, ethnicity
- service improvement information such as preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require your information to understand your needs, provide you with a thorough response and to continue to improve our services to you. In particular we are likely to use it to:
- respond to your query
- process applications you make for our services
- keep internal record up to date
- improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
Sharing information with others
No personal information you give us will be passed on, or sold, to third parties for commercial purposes.
Our policy is that all information will be shared among Derwent Living officers, on a need basis, and according to legal regulations.
Sometimes we have to confirm or share information with other organisations. This is to help identify and prevent fraud. These organisations may include:
- Local Authority
- Energy suppliers
- Department of Work and Pensions
We are committed to ensuring your information is secure and only kept as long as is required by law. In order to prevent unauthorised access, disclosure, change, damage or loss, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are widely used on most web sites. It is a small piece of text stored on your computer’s hard drive (or tablet’s flash drive, etc.). A web site can use this to tailor its operations to your needs, likes and dislikes by remembering your preferences without storing information about you in its database.
Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. This may prevent you from taking full advantage of many websites however. For more information about cookies, please visit the All About Cookies website.
If you log in to add a comment, this will set an identifying cookie, as with most sites. Logging out again will remove it. If you do not wish the site to set cookies, do not register an account; or log out of any account you already have.
We may also use analytical software to view activity on our web site, which in turn helps us to improve the site. This does not identify individuals: it shows us a certain number of people viewed a certain page, and then went to another page. Cookies are essential for this to work; you can disable cookies in your browser to stop these being set.
Cookies on our site do not hold any personal information nor give us access to your computer. They are used for statistical or access purposes only.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- By not ticking a checkbox, located on some forms, will prevent us from storing the data provided
- By writing to our Head Office or emailing us at firstname.lastname@example.org
Terms and Conditions
Derwent Living may change this policy from time to time by updating this page. You should periodically check this page to ensure you are happy with any changes made. This policy is effective from 26th September 2011.
Equality and Diversity: Equal Opportunities Policy
We are committed to promoting Equal Opportunities in the provision of housing services and in the employment of staff and contractors, regardless of race, colour, nationality, ethnic and national origin, religion or belief, disability, age, gender, marital status or sexual orientation.
Our commitment includes Minicom facilities at our offices, trained sign language staff, disabled access and facilities at both our offices and work places. We also offer upon request:
- A translation service in written form, i.e. the Association’s policies, and in the form of a three-way telephone conversation
- Documents recorded onto tapes
- Documents written in Braille