Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
Swapping your home
Mutual exchanges and how they work
There are different ways to move house, but one way is through swapping your home with someone else. It can be a lot quicker than waiting for a transfer. But how would you do it? What does it involve? What do you need to know? This easy guide explains mutual exchanges and how to go about them.
Derwent Living customers can swap with tenants in a council house or from a housing association, including Derwent Living. Either way both of you will need permission from your current landlord before a move can go ahead. Also you accept the home you’re moving to as seen, so you will be responsible for any repairs or decorating you want done.
Are you eligible?
The guide explains why certain tenants aren’t eligible, including those on starter tenancies and those who are having court action taken against them. It also gives information about schemes such as HomeSwapper that help people to find a suitable match.
To find out more about the process and for tips to tips to help you swap your home go to
We have now joined HomeSwapper mutual exchange service to provide you with an excellent new service free of charge.
HomeSwapper is the UK’s largest mutual exchange service for housing association and council tenants wanting to swap homes. It gives you far wider access to possible mutual exchanges.
If you were previously registered on our in-house mutual exchange database you will need to re-register directly with HomeSwapper.
Registering with HomeSwapper is simple – just follow the link below and enter your details.
Please remember you do need permission from your landlord before you exchange addresses with another tenant. To discuss this further or for more information please contact us.
HomeSwapper is a local and national service so whether you are looking for a new home just around the corner or a fresh start in another part of the country – HomeSwapper could have just what you’re looking for – why not log on today?