Christmas closing times
The Derwent Living offices will close at 12.00pm Tuesday 23 December 2014 and re-open 9.00am on Friday 2 January 2015.
You will of course still be able to make online payments over the Christmas and New Year closure via MY Derwent Living and the Derwent Living app.
If you wish to report an emergency repair during this time then you can contact our out of hours repairs service on 0116 255 0711.
If you have a non-urgent query or repair please e-mail firstname.lastname@example.org these will be dealt with when the office re opens.
Derwent Living operates a transfer policy that enables existing customers to maximise their ‘mobility’ and access alternate accommodation that may be more suitable to personal housing need.
Derwent Living’s transfer policy gives consideration to housing demand and how the organisation can make best use of existing housing stock, by ensuring that tenants are housed in the most appropriate accommodation for their circumstances.
Provision has been made for residents that are deemed to be in urgent housing need. In situations such as these, residents are transferred to alternative accommodation as quickly as possible.
Each year, Derwent Living will allocate a minimum of 10% of all void properties to transfer applicants.
Transferring from your property
To find out more you can view a quick guide for transferring from your existing home or download Derwent Living’s transfer policy.