Resident involvement strategy consultation
Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.
Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.
Every completed survey will be entered into a prize draw for £50 of high street vouchers.
Derwent Living operates a transfer policy that enables existing customers to maximise their ‘mobility’ and access alternate accommodation that may be more suitable to personal housing need.
Derwent Living’s transfer policy gives consideration to housing demand and how the organisation can make best use of existing housing stock, by ensuring that tenants are housed in the most appropriate accommodation for their circumstances.
Provision has been made for residents that are deemed to be in urgent housing need. In situations such as these, residents are transferred to alternative accommodation as quickly as possible.
Each year, Derwent Living will allocate a minimum of 10% of all void properties to transfer applicants.
Transferring from your property
To find out more you can view a quick guide for transferring from your existing home or download Derwent Living’s transfer policy.