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Resident involvement strategy consultation

Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.

Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.

Every completed survey will be entered into a prize draw for £50 of high street vouchers.

Resident training

Here at Derwent Living, we are keen that when you get involved you can make a real difference, so we have asked you for your priorities for a training and support programme.

Having used your feedback, we have put together a programme of training opportunities called Myskills.

When does it start? When you contact us and say you are interested. We will work with you to arrange the best method, time and place that suits you best and offers value for money.

Sessions are free and reasonable transport and child care costs will be covered. Those who complete one of the courses will receive a certificate of attendance.

I recently took part in training for The Service Spot Checkers. The training was helpful because it built my confidence and meant that I understood what was expected of me, and also how the project works. Because of the training I received I was also able to enjoy the project and I look forward to being part of many more.
Elizabeth Kachisi

How does it work?

It depends. It may be a session run by Derwent Living colleagues who understand the subject. It will take no more than half a day so you can fit it in with your other priorities. Or it may mean shadowing, buddying or mentoring with another active resident. You could even consider attending training run by an external training provider such as Trafford Hall or the Tenant Participation Advisory Service.

Myskills training brochure

Click here to download a copy of the Myskills brochure.

Myskills fact sheets

Click below to download one of our Myskills fact sheets.

No.1 myskillsfactsheets – Involving everyone
No.2 myskillsfactsheets – Making meetings effective
No.3 myskillsfactsheets – Setting up informal or formal groups
No.4 myskillsfactsheets – Value for money
No.5 myskillsfactsheets – Managing anti-social behaviour
No.6 myskillsfactsheets – Strategic thinking
No.7 myskillsfactsheets – Understanding local offers
No.8 myskillsfactsheets – Community volunteers
No.9 myskillsfactsheets – Understanding complaints
No.10 myskillsfactsheets – Food safety

To book your place

Call on 01332 346 477, email getinvolved@derwentliving.com, text 07866 594 961 or visit our offices and ask to speak to a member of the resident involvement team.

Why is this important?

Effective involvement can shape and improve services, so it is important it’s done well.

So what next? – contact the resident involvement team to discuss your needs and find out how they can be met through the myskills programme. You can also view our new fact sheets and look over the training brochure(above).

Other resident training contacts

Tenant Participatory Advisory Service (TPAS)
For more information see: www.tpas.org.uk

National Communities Resource Centre
www.traffordhall.com
mc.lawton@traffordhall.com

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