Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
Here at Derwent Living, we are keen that when you get involved you can make a real difference, so we have asked you for your priorities for a training and support programme.
Having used your feedback, we have put together a programme of training opportunities called Myskills.
When does it start? When you contact us and say you are interested. We will work with you to arrange the best method, time and place that suits you best and offers value for money.
Sessions are free and reasonable transport and child care costs will be covered. Those who complete one of the courses will receive a certificate of attendance.
I recently took part in training for The Service Spot Checkers. The training was helpful because it built my confidence and meant that I understood what was expected of me, and also how the project works. Because of the training I received I was also able to enjoy the project and I look forward to being part of many more.
How does it work?
It depends. It may be a session run by Derwent Living colleagues who understand the subject. It will take no more than half a day so you can fit it in with your other priorities. Or it may mean shadowing, buddying or mentoring with another active resident. You could even consider attending training run by an external training provider such as Trafford Hall or the Tenant Participation Advisory Service.
Myskills training brochure
Myskills fact sheets
Click below to download one of our Myskills fact sheets.
No.1 myskillsfactsheets – Involving everyone
No.2 myskillsfactsheets – Making meetings effective
No.3 myskillsfactsheets – Setting up informal or formal groups
No.4 myskillsfactsheets – Value for money
No.5 myskillsfactsheets – Managing anti-social behaviour
No.6 myskillsfactsheets – Strategic thinking
No.7 myskillsfactsheets – Understanding local offers
No.8 myskillsfactsheets – Community volunteers
No.9 myskillsfactsheets – Understanding complaints
No.10 myskillsfactsheets – Food safety
To book your place
Call on 01332 346 477, email firstname.lastname@example.org, text 07866 594 961 or visit our offices and ask to speak to a member of the resident involvement team.
Why is this important?
Effective involvement can shape and improve services, so it is important it’s done well.
So what next? – contact the resident involvement team to discuss your needs and find out how they can be met through the myskills programme. You can also view our new fact sheets and look over the training brochure(above).
Other resident training contacts
Tenant Participatory Advisory Service (TPAS)
For more information see: www.tpas.org.uk