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Your chance to help shape the future

Derwent Living needs your help to find out how satisfied you are with your home and services you receive from us. We will use this important information to help improve our services in the future, and to report to you on the progress we are making in providing services. All completed surveys will be entered into a prize draw, closing date 30 April 2014. And it only takes 5 minutes to complete!

Win your share of £1000 worth of prizes!

As a thank you for taking part, you will automatically be entered for a draw. First prize is a TV worth £250, and there are four more prizes of high street vouchers worth up to £125. Full terms and conditions available on request. Take the survey now http://survey.derwentliving.com

Scrutiny team

Rough_guide-scrutiny

The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.


Scrutiny team

(left to right) Colin Greenfield, Karina Visha, Dmitrijs Sulojevs, Dave Underwood

 


The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.

In their words

Why did you join the resident scrutiny team?

I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
Karina Visha

What do you get out of being a member?

I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
Dave Underwood

What do you think the team achieves?

The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Dave Underwood

Terms of reference

You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.

Scrutiny team reports

You can read previous reports here.
Scrutiny Report Repairs Review March 2011
Scrutiny Report Housing Officer Role Remit September 2011
Scrutiny Report Homeowners April 2012
Scrutiny Report Void Inspection October 2012
Resident Scrutiny Team complaints review January 2013
Cyclical Painting Minor Repairs Report 2013
Scrutiny Report on cleaning services August 2013
Resident Scrutiny Team report on handling of anti-social behaviour October 2013

Resident Scrutiny Team report on Customer Services January 2014

Get involved with the scrutiny team

You can see what the resident scrutiny team has been up to by visiting their Facebook page www.facebook.com/derwentlivingresidentscrutinyteam or for more information/to get involved contact us or email getinvolved@derwentliving.com

The scrutiny team


View HD version of this video

Joining the team

If you’d like to join the team, please fill out the Scrutiny Team application form and send it back to us.

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