Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.
The team has conducted reviews on areas including the repairs service and the role and remit of housing officers. Its recommendations are considered and acted upon by the board and executive team.
In their words
Why did you join the resident scrutiny team?
I joined the team to become involved in setting a high standard for Derwent Living and providing a great and fair service for all residents
What do you get out of being a member?
I get a tremendous amount of satisfaction from being a member, knowing that I can contribute to making customers lives a little bit easier.
What do you think the team achieves?
The team has achieved lots, as customers we have earned a great deal of trust from staff and we have made recommendations that have improved customer satisfaction and given them value for money. Winning the EMTP gold award was a great achievement as it recognised that the team worked very hard for all customers.
Terms of reference
You can view the scrutiny team’s terms of reference here, which outlines their role and remit as well as details on membership.
Scrutiny team reports
You can read previous reports here.
Scrutiny Report Repairs Review March 2011
Scrutiny Report Housing Officer Role Remit September 2011
Scrutiny Report Homeowners April 2012
Scrutiny Report Void Inspection October 2012
Resident Scrutiny Team complaints review January 2013
Cyclical Painting Minor Repairs Report 2013
Scrutiny Report on cleaning services August 2013
Get involved with the scrutiny team
You can see what the resident scrutiny team has been up to by visiting their Facebook page www.facebook.com/derwentlivingresidentscrutinyteam or for more information/to get involved contact us or email email@example.com