What we’ve done
Find out what the resident involvement team got up to in 2011.
Impact assessment
The Customer Involvement Impact Assessment shows how what’s been achieved by customers getting involved in the last year. Click to download a copy Interim Resident Involvement Impact Assessment 2011.
The purpose of the impact assessment is to gage the effectiveness of customer involvement activities and to establish how well they met the intended aims. The impact assessment measures and reviews the differences made to services that have been made as a result of customer involvement, taking into account value for money.
The Big Get Together (2011)
The Big Get Together, which took place on 16 June 2011, was one of the biggest events that Derwent Living had organised in recent times. Nearly 150 customers attended the event while another 30 watched along online via a live web broadcast.
Derwent Living colleagues and partner organisations were on-hand to talk about all aspects of the services they provide. The Board were also available to talk with customers throughout the evening. Board Chair Suzy Brain England and Chief Executive Peter McCormack’s speeches and the screening of a four-minute documentary were particular highlights.
There was a grand prize draw for everyone who attended. Prizes included a full room and garden make-over which was kindly donated by our contractors. There were also several spot prizes awarded throughout the night. Kids were welcome too – there were activities to keep children entertained and a mixing master class for the wannabe DJ’s that attended.
Feedback from customers was really positive with Derwent Living’s Facebook page becoming a forum for residents to comment on their experiences of the evening. Many residents also rang or wrote in with their experiences of the event.
Customer report (2011)
We worked with customers to identify the theme and concept for this year’s customer report. We also asked what balance of information customers would like to see and for their views on how Derwent Living had performed over the last 12 months. We also included a feedback form so that customers who read the report can give their thoughts on how engaging and informative the report is. You can view the report here.
