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Brochure pack
Our commitment to you
12 easy steps to owning your own home | Moving up or moving on | About your easy living home |
Our commitment to you
Buying a new home is almost certainly the largest purchase you will ever make. Derwent Living’s commitment to you is to provide the best possible service and quality of information with a straightforward and honest approach that will make the journey to owning your home an enjoyable and trouble free experience.
Derwent Living will:
- Provide you with information about your new home and the services we offer prior to a reservation being made
- Manage your enquiries promptly and professionally
- Work with you in an honest, open and straightforward way
- Provide you with regular updates about the progress of legal completion
- Make your house move as smooth as possible
- Learn from our customers and improve our performance
Has our service lived up to your expectations?
- It is important to us that all your enquiries or questions are dealt with and answered promptly and efficiently.
- If at any time you have a concern with our service contact the person you have been dealing with so that in the first instance they can address your issues.
- In the unlikely event that you still feel unhappy, you can write to our Commercial Sales Manager who will investigate and endeavour to resolve the matter whenever possible.
