Existing residents

I own my home

Commitments standards performance

So that you know what to expect from Derwent Living, we have worked with our customers to put together commitments, standards and performance targets. We measure ourselves against these and regularly report on how we are doing.

We compare this performance information against other housing providers in order to understand how well we are performing and learn about the things we could do better.

We measure customer satisfaction in order to understand if the services we are providing are meeting your expectations.

If you receive a customer satisfaction survey then please take the time to complete it. Your comments are important to us and we will use them to improve the services we provide.

Click here to provide feedback to us on our performance or anything else.