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I own my home

Living in your home

Our customer handbook provides all the information you, as a homeowner, need to know about Derwent Living and the services available to you.

The handbook is made up of sections below, you can view each section as a webpage or download as pdf:

Please contact us if you have any problems accessing the customer handbook online.

Open as webpagepdf
Welcome to Derwent Living pdf, 4.8MB
Moving into your home pdf, 3.4MB
Service standards pdf, 5.8MB
New homes - reporting defects pdf, 2.9MB
Your lease pdf, 5.1MB
Paying for your home - for home owners pdf, 5.3MB
Gas safety pdf, 3.5MB
Complaints and compensation pdf, 3.7MB
Anti social behaviour pdf, 4.3MB
Harassment pdf, 3MB
Who helps with what pdf, 4.7MB
Your views count pdf, 5.9MB
Money matters pdf, 3.8MB
Caring for the environment pdf, 2.8MB

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