Existing residents

I own my home

Who helps with what

Once you have purchased a property or signed up to a tenancy, the operations teams are the frontline if you need help.

Home ownership

Home ownership provides home owners and leaseholders with information on their lease, service charges and accounts. They also handle the sale of retirement leasehold properties and ‘staircasing’ (buying additional shares) in part-buy, part-rent.

Contact our home ownership team

Retirement living

Retirement living manages older people’s housing schemes and helps customers to access support services so they can live independently. The team includes over twenty scheme managers, resident managers, estate officers and cleaners who work away from head office.

Contact us about retirement living

Customer services advisors

The customer service advisors are the first port of call for thousands of letters, phone, email and personal enquiries every year. If they need to pass your call on, they will need to take some details to ensure that you can speak to the right person.

Contact our customer services team

Rent collection

Rent collection handles the collection of rent and service charges. They can give you advice on how to pay your rent, your benefit entitlements and where to get help if you are in debt or financial difficulties.

Contact our rent collection team

Tenancy services

Tenancy services allocate properties to new tenants, deal with estate management, enforce tenancy conditions and tackle anti social behaviour. They can give you advice on all aspects of your tenancy, and will work with you to deal with issues that may arise in your area.

Contact your housing officer
Find out about affordable homes in your area

Community development

Community development help you influence our services by supporting residents groups and ways to get customers involved. They can also help projects for your community get off the ground by advising you on funding
and support.

Contact our community development team

Asset management

Asset management keeps our properties well maintained, safe and warm, and with modern facilities. They also oversee repairs, cleaning and grounds maintenance by our partner organisations, and manage a multi-million pound programme of investment in our homes.

Report a repair online
Contact us about cleaning or landscaping on your scheme or about major improvements to your home

Support service

Derwent Living’s support service provides information and advice to all Derwent Living customers to help them access appropriate support and settle into their community. The support service will contact customers and refer them to appropriate agencies or services. This may include a home visit at the initial stage and offering advice on matters including welfare benefits, housing issues and debt issues.

Contact us about support services