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- Making a complaint
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I rent my home
Making a complaint
We would prefer things to run smoothly all the time. However, sometimes things do go wrong.
If you have a complaint we will do our best to resolve the complaint within 14 days. If the solution is more complicated it may take longer, but we will explain what is happening within 14 days.
How do I make a complaint?
You can make contact with us via any method below.
| Online | Click here to make a complaint online |
| Email us | info@derwentliving.com |
| Call us | 01332 346477 |
| Fax us | 01332-295025 |
| Visit us | Call in at our head office at the address below or report your complaint to a site based member of staff |
| Write to us | Customer services Derwent Living No. 1 Centro Place Pride Park Derby DE24 8RF |
If you are deaf or hard of hearing and wish to contact us via Type Talk, please dial 18001 followed by 0845 602 4125.
We can visit you in your home if this is easier for you.
What is a complaint?
A complaint is when you are unhappy with our service. This may be something that we do that you are not happy with, or it may be something we have failed to do.
Who can complain?
A complaint can be made by anyone who receives a service from Derwent Living or anyone who is affected by our activities. This may include existing residents or their neighbours, new customers, contractors, suppliers or other organisations we work with.
There is a process in place if a group of customers wish to make a collective complaint, view our process here (pdf, 35kb).
Your feedback is important to help us improve what we do and we welcome complaints, compliments and comments on all aspects of what we do.
