Sharing scrutiny success
Created on Monday, July 15th, 2013
by Michael Futers
Derwent Living’s resident scrutiny team hosted a successful Scrutiny Networking Forum on Thursday 11 July at the Derby Conference Centre. The event attracted 94 delegates from 23 different landlords and was a fantastic success. The resident scrutiny team is a skilled and dedicated group of residents who analyse and monitor our services. The team monitors performance to ensure that objectives are met and services are shaped around the needs of our residents.
The Scrutiny Man
Jon Warnock from the Tenant Participation Advisory Service (TPAS), nicknamed Scrutiny Man, gave the main address. In an upbeat and inspiring presentation he emphasised the importance of good scrutiny and spoke to attendees about being effective and successful. This led participants into a series of exercises including sharing ideas on best practice in Scrutiny, and creating a coat of arms which best represents their scrutiny team.
The event also included a consultation by Hugh Laird of The Board Development Agency, a quiz and the opportunity for scrutiny team members to meet others and share ideas.
We currently have vacancies on our successful resident scrutiny team. This team of customer volunteers works alongside Derwent Living to review the services we provide and make recommendations to improve them. Recently they made the final shortlist of six for Excellence in Tenant Scrutiny at the TPAS Awards following their Gold Award at the EMTPF last autumn.
Now into its third year the scrutiny team’s reports have led to many changes in Derwent Living’s services. It is an opportunity to work in a friendly and enthusiastic team and to shape the services customer receive.
There is also the option for you to study towards a Charted Institute of Housing qualification if you join.
If you are looking for something to keep your mind active or a way of adding skills to your CV get in touch at email@example.com or call the Resident Involvement team on 01332 346477
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