Resident involvement strategy consultation
Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.
Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.
Every completed survey will be entered into a prize draw for £50 of high street vouchers.
Derwent Living provides a wide range of housing services to meet the needs of its customers.
Our call centre at Centro Place handles customer enquiries by telephone, email, text, mail and in person. The customer service advisors aim to resolve most of your enquiries without referring you elsewhere but will connect you to a colleague better placed to meet your needs where appropriate.
The allocation of properties is done in partnership with local councils who have the nomination rights in most cases.
Schemes have specified housing officers, who deal with tenancy service matters, and income management officers, who deal with rent. They are in the office some of the time but are usually out and about working with customers.
We are responsible for repairs and gas servicing on rented properties. These are mostly done by our contractors and we also use specialists for some work. We also provide landscaping services and cleaning services for communal areas.
Specialist staff deal with specific services including those providing support to vulnerable residents.