Christmas closing times
The Derwent Living offices will close at 12.00pm Tuesday 23 December 2014 and re-open 9.00am on Friday 2 January 2015.
You will of course still be able to make online payments over the Christmas and New Year closure via MY Derwent Living and the Derwent Living app.
If you wish to report an emergency repair during this time then you can contact our out of hours repairs service on 0116 255 0711.
If you have a non-urgent query or repair please e-mail firstname.lastname@example.org these will be dealt with when the office re opens.
Make a payment
Welcome to the Derwent Living 24 hour secure Internet payments service. You can now make rent or service charge payments using this secure site with most major credit or debit cards. All you need is your tenancy number.
Your tenancy number can be found on the top of your rent statements, if you are unsure of your tenancy number please contact us.
This area of the site is fully secure and you will need to select a password for future visits.
STOP: Important payment information for students
Please do not use this payment facility to pay your term’s rent for any Derwent Living student accommodation site. This payment facility is for affordable living and residential lettings customers only and your payment will not be registered with the student team. Please visit www.derwentstudents.com or contact your student scheme office to make a payment.
How to pay
When your rent is due
Your rent (and or service charge) is due:
For renters: weekly on a Monday
For homeowners: first of every month
If you wish to pay monthly your payment must be in advance. You must pay the correct rent regularly and on time.
Payment methods we accept
We offer a wide range of easy ways to pay. You can choose the method that suits you the best:
Direct Debit – This is the easiest way to pay if you have a bank or building society account. You can choose weekly, twice monthly or monthly payment options on the 1st or 15th of the month.
If the rent you pay alters, the bank will be notified of the new amount automatically. You will be notified about the change in writing at the same time.
Switch to paying your rent by Direct Debit and you could win up to £175 in shopping vouchers.
Print off and fill in this direct debit form to set up your Direct Debit. Send the completed form to: Accounts team, Derwent Living, No1 Centro Place, Pride Park, Derby DE24 8RF.
Paying by Direct Debit is the easy, safe way to pay your rent. Payments are made automatically to Derwent Living, so you don`t have to worry about making sure your payments are on time. Also with Direct Debit you stay completely in control – it can be cancelled at any time, and under the Direct Debit guarantee you`ll get a full refund from your bank if an error is made.
Standing Order – You can set up a standing order directly with your bank. Choose any payment day to suit you.
Contact us for a form which you need to complete and return to you bank.
Cheque – Cheques and postal orders should be made payable to ‘Derwent Living’ and sent to our head office. Please remember to write your name and address on the back of the cheque. Please do NOT send cash in the post.
Payment card – You can use your rent payment card at any post office and at any outlets that provide Payzone facilities. This includes many shops and garages.
You should receive your payment card soon after you move into your home. If you don’t have one please contact us.
Debit card – We can take debit card payments over the phone – call us on 01332 346477 or use our secure payments online facility.
Housing benefit – If you receive housing benefit it is easier and simpler for your payments to be made direct from the Local Authority to Derwent Living to credit your rent account.
Remember. If your Housing Benefit does not cover the full amount of rent you still have to pay us the balance.