Report a repair
Repairs can be reported in the following ways:
| Online | Click here to report a repair online |
| Email us | repairs@derwentliving.com |
| Call us | 0845 6024125 Monday to Thursday 8.30am – 5.30pm (Friday’s – 5pm)0116 2550711 out of office hours |
| Fax us | 01332 295025 |
| Visit us | Call in at our head office at the address below or report your repair to a site based member of staff |
| Write to us | Repairs team Derwent Living No 1 Centro Place Pride Park Derby DE24 8RF |
If you are deaf or hard of hearing and wish to contact us via Type Talk, please dial 18001 followed by 0845 602 4125.
Who’s responsible for repairing my home?
Derwent Living is responsible for most, but not all, of the repairs to your home*. There are some repairs that are your responsibility as the resident and others that we may do, but which we will charge you for. Examples of these are given in the leaflet “repairing and maintaining your home”. Brief details are also available in the customer handbook.
* Please note: if you own all or part or your home you are responsible for all internal repairs. For more information call us on 0845 6024125 or contact us.
Emergency repairs
If you have a repair which requires urgent attention please contact us immediately on 0845 602 4125 during our office hours which are:
Monday – Thursday 8.30am-5.30pm and Friday 8.30am-5pm
If it is outside of these times then please call 0116 255 0711.
An emergency repair might include:
• Gas leaks
• Major storm damage
• An unusable toilet (if you only have one in the house)
• A total heating or hot-water system failure in winter
If the repair is an emergency then we will arrange for a contractor to call on you within 24 hours. Someone will need to stay in your home, to allow us access to carry out the repair.
Non-emergency repairs
If the repair is not an emergency then you please use our online repairs reporting form at any time to report details of the repair to our repairs team. They will contact you the following working day, to order any necessary work.
Alternatively, you can call our repairs team on 0845 602 4125. Outside of office hours there is an answer phone, so please leave your details and we will contact you the following working day.
