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Christmas closing times

The Derwent Living offices will close at 12.00pm Tuesday 23 December 2014 and re-open 9.00am on Friday 2 January 2015.

You will of course still be able to make online payments over the Christmas and New Year closure via MY Derwent Living and the Derwent Living app.

If you wish to report an emergency repair during this time then you can contact our out of hours repairs service on 0116 255 0711.

If you have a non-urgent query or repair please e-mail info@derwentliving.com these will be dealt with when the office re opens.

Report anti-social behaviour

At Derwent Living we take reports of anti-social behaviour very seriously. If you are experiencing anti-social behaviour you can call our 24 hour ASB reporting service on 01332 61 4919 or contact your housing officer. Click here to find your local housing officer.

We will need to know:

  • when and where it happened, as accurately as possible
  • what happened
  • who was behaving anti socially
  • who else saw or heard the incident
  • If the behaviour is criminal as well as anti-social, you must tell the police

Remember: If you witness a crime or an emergency you must always report to the police first.


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Keeping you in the loop

Your housing officer will decide how to deal with the situation, and keep you informed. They may ask you to help, for instance by keeping a ‘nuisance diary’ to build a picture of the frequency and seriousness of the behaviour. This may be used in any court action.

We will not tell the person causing a nuisance who reported them, but they may be able to guess when we speak to them. Your housing officer will discuss this with you before we take any action.

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