Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
Report anti-social behaviour
At Derwent Living we take reports of anti-social behaviour very seriously. If you are experiencing anti-social behaviour you can call our 24 hour ASB reporting service on 01332 61 4919 or contact your housing officer. Click here to find your local housing officer.
We will need to know:
- when and where it happened, as accurately as possible
- what happened
- who was behaving anti socially
- who else saw or heard the incident
- If the behaviour is criminal as well as anti-social, you must tell the police
Remember: If you witness a crime or an emergency you must always report to the police first.
Keeping you in the loop
Your housing officer will decide how to deal with the situation, and keep you informed. They may ask you to help, for instance by keeping a ‘nuisance diary’ to build a picture of the frequency and seriousness of the behaviour. This may be used in any court action.
We will not tell the person causing a nuisance who reported them, but they may be able to guess when we speak to them. Your housing officer will discuss this with you before we take any action.