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Resident involvement strategy consultation

Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.

Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.

Every completed survey will be entered into a prize draw for £50 of high street vouchers.

Report anti-social behaviour

At Derwent Living we take reports of anti-social behaviour very seriously. If you are experiencing anti-social behaviour you can call our 24 hour ASB reporting service on 01332 61 4919 or contact your housing officer. Click here to find your local housing officer.

We will need to know:

  • when and where it happened, as accurately as possible
  • what happened
  • who was behaving anti socially
  • who else saw or heard the incident
  • If the behaviour is criminal as well as anti-social, you must tell the police

Remember: If you witness a crime or an emergency you must always report to the police first.


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Keeping you in the loop

Your housing officer will decide how to deal with the situation, and keep you informed. They may ask you to help, for instance by keeping a ‘nuisance diary’ to build a picture of the frequency and seriousness of the behaviour. This may be used in any court action.

We will not tell the person causing a nuisance who reported them, but they may be able to guess when we speak to them. Your housing officer will discuss this with you before we take any action.

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