Resident involvement strategy consultation
Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.
Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.
Every completed survey will be entered into a prize draw for £50 of high street vouchers.
Derwent Living offers a support service for all customers who live in our affordable living properties. The service provides information and sign posting to all customers to help them access appropriate support and settle into their community.
If you would like some advice on any support issues or to be referred for support please contact your local housing officer or support service coordinator on 01332 346477.
- Are you having trouble managing your money on a day-to-day basis?
- Are you unsure about what benefits you are entitled to?
- Do you have rent arrears or debts that you need help with?
We are committed to helping you to make the most of your money and offer budgeting, debt and welfare benefits advice and other services to help you manage your finances.
We work with external agencies who we can refer you to for support.
- Would you like help accessing credit union or obtain funds?
- Do you need furniture but can’t afford to buy new?
If you would like some impartial advice and guidance please contact our support service coordinator on 01332 346477.
From April 2013 the government will reduce Housing Benefit if you live in a home that is judged to be too big for your needs.
You can use our benefit calculator to find out if you are affected and how much your Housing Benefit could be reduced by.
Credit unions are financial co-operatives owned and controlled by their members. They offer savings and great value loans plus they are local, ethical and know what their members want. Many credit unions now offer a range of services including
- Current account
- Benefits direct
- Child Trust Funds.
Each credit union has a “common bond” which determines who can join it. This determines who can become a member of the credit union. The common bond may be for people living or working in the same area, people working for the same employer or people who belong to the same association, such as a church or trade union.
If you would like some information on whether there is a Credit Union in your area, please visit the ABCUL website.
Money advice websites
Money made clear
Established by the Financial Services Authority, Money made clear gives impartial advice about how to manage your money effectively.
Tel. 0300 500 5000
or visit www.moneymadeclear.org.uk
Community legal advice
The Community legal advice website offers free, confidential and independent advice for residents living in England and Wales.
Tel.0845 345 4 345
or visit http://www.communitylegaladvice.org.uk/
Direct.gov – Stop loan sharks
Advice on how to deal with doorstep lending
Tel: 0300 555 2222 or visit
Tel: 0808 808 4000
or visit www.nationaldebtline.co.uk
for debt advice & information.
Tel: 0800 00 99 66
or visit www.ageconcern.org.uk
Consumer Credit Counselling service
Tel: 0900 138 111 or visit
For information on debts and other housing issues, visit your nearest Citizen’s Advice Bureau. To find your local service, visit www.citizensadvice.org.uk, or contact our support service coordinator on 01332 346477.
Tel: 08454 040506
or visit www.consumerdirect.gov.uk
for general consumer advice and information
Tel: 0845 6006262
or visit www.consumerline.org
for general consumer advice
Community Legal Advice
Free advice if you qualify for legal aid.
Tel: 0845 3454345 or visit
Financial Ombudsman service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help 0845 0801800 or visit www.financial-ombudsman.org.uk
Tax credits helpline
Tel: 0845 300 3900
You can apply to these organisations for grants – for instance, for children’s clothes or white goods – or help with utility bill arrears. You can contact our support service co-ordinator for more information, or to talk through your situation. If you think you may have problems paying your rent, please contact our rent recovery team straight away. We are here to help you, so the sooner you get in touch, the better.
Severn Trent Trust
Tel: 0121 3557766
Funds towards white goods and help with some utility bills/debts.
British Gas & Scottish Gas Energy Trust
Tel: 01733 421050/060
Financial help for arrears of energy debts.
NPower – First Step Programme
Tel: 0800 3162606
Arrears payment plans, energy advice packages.
Powergen Hardship Fund
Tel: 0800 0511480
Grants towards cavity/loft insulation, heating appliances and funds towards essential household appliances.
Family Welfare Association
Tel: 020 7249 5443
Grants for single parents, 16-19 year olds, people with mental or physical health problems, and families with disabled children, for household items and children’s activities.
Tel: 0845 1304542
Annual grants to carers with disabled children up to 16 years old.
Frank Buttle Trust
Tel: 020 7828 7311
Grants/financial assistance to families and individuals in particularly difficult circumstances with social or psychological issues or disabilities.
Job Centre Plus
For your nearest office call 0800 055 6688
Government agency supporting people of working age from welfare into work, and helping employers to fill their vacancies.
Tel: 0845 608 8649
Social Fund is administered by Jobcentre Plus and provides lump sum payments, grants and loans.