Have your say on customer commitments
Customer Commitments are the standards you can expect on the services you have told us matter most to you. We would like your opinion on the targets we are proposing for 2014, tell us whether you agree, disagree, should they be higher or lower?
Take the survey by clicking here and you could win £50 in high street shopping vouchers. Entries must be in by 4pm on Wed 11 Dec 2013. Terms and conditions apply. Please ask for details.
Derwent Life is Derwent Living’s resident’s magazine. We’ve been listening to feedback and are pleased to bring you a fresh new design for 2013. Derwent Life provides important information about services provided by Derwent Living, news about our customers and has easy-to-enter competitions.
Residents can submit articles, photographs or letters to be in Derwent Life. If you have anything that you would like included please contact Michael Futers – email@example.com.
Current issue – winter 2013
Derwent Life November for web - Click to download the latest version of Derwent Life as a pdf.
The Derwent Life editorial team
Derwent Life is put together by an editorial team made up of Derwent Living staff and customers. The team meets every three months to discuss feedback from the last issue and ideas for the next.
Howard Walton – Customer from Nottingham
Joan Lonnon – Homeowner from Derby
Parmjit Sandhu – Customer from Derby
Maria Cox – Customer from Nottingham
Michael Futers– Marketing executive
Steve Atkin – Marketing and digital media manager
Mitch Allseybrook– Resident involvement manager
Andrena White – Property services manager
Maxine Swords – Customer services manager
Please contact us if you have any feedback on Derwent Life, have any ideas or would like to submit a letter, poem or photo, or would like to become more involved with Derwent Life.
Derwent Life issue dates
Derwent Life is mailed out to customers four times a year:
Spring edition – early March
Summer edition – early June
Autumn edition – early September
Winter edition – early December
Each edition is mailed out and will normally arrive with rent statements. We are required by our regulators to produce a resident magazine, but also know that a lot of our customers enjoy reading Derwent Life. We try to make it as fun and enjoyable to read, including stories about our customers hobbies, to residents who have benefited from services to updates on how we are performing
Derwent Life costs us approximately 50p per copy and we hope you agree that is excellent value for money.
Direct Debit – terms and conditions
Click below for the terms and conditions of the Direct Debit quarterly prize draw featured in Derwent Life.