Resident involvement strategy consultation
Derwent Living is currently in the process of reviewing its resident involvement strategy. The current strategy ran from 2011 to 2014 and during this time there have been many changes in the ways that customers are involved. We would like the new strategy to reflect this change to involvement, and we also want to get your feedback on the ways that we involve customers, now and in the future.
Please take 5 minutes to read the questions submit your responses, we appreciate any additional comments you may have. Closing date for responses is 21st September 2014.
Every completed survey will be entered into a prize draw for £50 of high street vouchers.
Derwent Life is Derwent Living’s resident’s magazine. We’ve been listening to feedback and are pleased to bring you a fresh new design for 2013. Derwent Life provides important information about services provided by Derwent Living, news about our customers and has easy-to-enter competitions.
Residents can submit articles, photographs or letters to be in Derwent Life. If you have anything that you would like included please contact team – firstname.lastname@example.org.
The Derwent Life editorial team
Derwent Life is put together by an editorial team made up of Derwent Living staff and customers. The team meets every three months to discuss feedback from the last issue and ideas for the next.
Howard Walton – Customer from Nottingham
Joan Lonnon – Homeowner from Derby
Parmjit Sandhu – Customer from Derby
Betty Bode – Retirement Living customer from Derby
Maria Cox – Customer from Nottingham
Steve Atkin – Marketing and digital media manager
Mitch Allseybrook– Resident involvement manager
Andrena White – Property services manager
Maxine Swords – Customer services manager
Please contact us if you have any feedback on Derwent Life, have any ideas or would like to submit a letter, poem or photo, or would like to become more involved with Derwent Life.
Derwent Life issue dates
Derwent Life is mailed out to customers four times a year:
Spring edition – early March
Summer edition – early June
Autumn edition – early September
Winter edition – early December
Each edition is mailed out and will normally arrive with rent statements. We try to make it as fun and enjoyable to read, including stories about our customers hobbies, to residents who have benefited from services to updates on how we are performing
Derwent Life costs us approximately 50p per copy and we hope you agree that is excellent value for money.
Direct Debit – terms and conditions
Click below for the terms and conditions of the Direct Debit quarterly prize draw featured in Derwent Life.