May Day bank holiday closure

Due to the bank holiday our office will close 4:30pm Friday 22nd May and re-open 9am Tuesday 26th May. During this time you can report emergency repairs by calling 0116 257 6727. If you wish to make a payment you can do so on the website, or by using the mobile app or

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
The lettable standard
Anti-social behaviour
Caring for the environment
Money Matters
New Homes – reporting defects
Paying your rent
Tenancy rights and responsibilities
Repairs and maintenance policy
Tackling condensation

Other documents

Understanding the complaints process
Independent complaints panel leaflet

Find a home Report a repair Pay your rent MY Derwent Living