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Summer bank holiday closure

Due to the bank holiday weekend, this office will close at 4.30pm on Friday 28th August 2015 and will re-open 9am Tuesday 1st September 2015. During this time, you can log repairs or make payments on the website or via the mobile app.  To report an emergency repair please call 0116 257 6727.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Anti-social behaviour
Caring for the environment
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
Harassment
Money Matters
New Homes – reporting defects
Paying your rent
Pet Policy
Repairs and maintenance policy
Tackling condensation
Tenancy rights and responsibilities
The lettable standard

Other documents

Understanding the complaints process
Independent complaints panel leaflet
Pet application form

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