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Phone maintenance on Monday

Important: Please be aware that there is a possibility of some disruption to our phone lines on Monday due to some essential maintenance.

If you cannot get through via telephone, you can contact us in other ways.

You can send an email to info@derwentliving.com with your query or you can report repairs, make payments and much more via our website, or the my.derwentliving.com resident portal.

You can also use the mobile app, which you can download from the App Store and Google Play.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
The lettable standard
Anti-social behaviour
Caring for the environment
Harassment
Money Matters
New Homes – reporting defects
Paying your rent
Tenancy rights and responsibilities
Repairs and maintenance policy
Tackling condensation

Other documents

Understanding the complaints process
Independent complaints panel leaflet

Find a home Report a repair Pay your rent MY Derwent Living