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Christmas closing times

The Derwent Living offices will close at 12.00pm Tuesday 23 December 2014 and re-open 9.00am on Friday 2 January 2015.

You will of course still be able to make online payments over the Christmas and New Year closure via MY Derwent Living and the Derwent Living app.

If you wish to report an emergency repair during this time then you can contact our out of hours repairs service on 0116 255 0711.

If you have a non-urgent query or repair please e-mail info@derwentliving.com these will be dealt with when the office re opens.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing info@derwentliving.com. You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
The lettable standard
Anti-social behaviour
Caring for the environment
Harassment
Money Matters
New Homes – reporting defects
Paying your rent
Tenancy rights and responsibilities
Repairs and maintenance policy
Tackling condensation

Other documents

Understanding the complaints process
Independent complaints panel leaflet

Find a home Report a repair Pay your rent MY Derwent Living