Website and system maintenance

Derwent Living will be performing urgent system maintenance on Saturday 10th October from 9.00am onward and some systems are going to be unavailable for most of the day. This will affect this website and Our apologies for any inconvenience this may cause.

Other publications

You can download pdfs of our current policies and other documents below. If there is a document that you require and cannot find, please contact us by emailing You can also contact us over the web by visiting the contact us page.

Derwent Living leaflets and policies

Adapting your home policy
Anti-social behaviour
Caring for the environment
Comments compliments and complaints policy
Gas safety and carbon monoxide policy
Money Matters
New Homes – reporting defects
Paying your rent
Pet Policy
Repairs and maintenance policy
Tackling condensation
Tenancy rights and responsibilities
The lettable standard

Other documents

Understanding the complaints process
Independent complaints panel leaflet
Pet application form

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