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residents
complaints
We would prefer things to run smoothly all the time. However, sometimes things do go wrong.What is a complaint?
A complaint is when you are unhappy with our service. This may be something that we do that you are not happy with, or it may be something we have failed to do.
Who can complain?
A complaint can be made by anyone who receives a service from Derwent or anyone who is affected by our activities. This may include existing residents, new customers, contractors, suppliers or other organisations we work with.
How do I make a complaint?
You can make contact with us via any method below. Should you have any queries please do not hesitate to contact us:
| Address: | Derwent Living, No. 1 Centro Place, Pride Park, Derby, DE24 8RF |
| Tel: | 01332-346477 |
| Fax: | 01332-295025 |
| Email: | info@derwentliving.com |
Your feedback is important to help us improve what we do. Please use the online complaints form provided, telephone us on 01332 346477, email us at info@derwentliving.com, post a copy of the completed form or come along to the office to inform us of your complaint.
| Online Complaints Form | Download Complaints Form |
| Download Complaints Leaflet | Download Accessible Leaflet |
If you do not have the free Acrobat reader installed, please click here to download.
