- back to main site
- residents home
- Derwent Life
- community
- housing officers
- tenants handbook
- repairs
- complaints
- feedback
- mutual exchange
residents
handbook
You may view and download leaflets from our tenants handbook via the links below:| Leaflets available | |
| About us and how to contact us | pdf | doc |
| Your tenancy | pdf | doc |
| Use of your home | pdf | doc |
| Being a good neighbour | pdf | doc |
| Paying your rent | pdf | doc |
| Repairing and maintaining your home | pdf | doc |
| Customer care | pdf | doc |
| Listening to residents | pdf | doc |
| Making a complaint | pdf | doc |
| Moving home and ending your tenancy | pdf | doc |
| Supported housing | pdf | doc |
| Equality and Diversity | pdf | doc |
| Tackling harrassment | pdf | doc |
| Rechargable repairs | pdf | doc |
We also have some additional information leaflets that you can download here:
| Service standards for allocations | pdf | doc |
| A guide to our allocation policy | pdf | doc |
| Claiming compensation | pdf | doc |
Copies of all of these leaflets can be downloaded as a pdf or Microsoft Word document. If you require the leaflet in larger print please download the Word version as you will then be able to change the font size as you require.
If you do not have the free Acrobat reader installed, please click here to download.
Copies of these leaflets are also available in the form of audio tapes. Please contact a Customer Service Advisor.
If English is not your first language and you find it easier to communicate in your own, just let us know.
