residents

repairs

Who's responsible for repairing my home?

Derwent Living is responsible for most, but not all, of the repairs to your home*. There are some repairs that are your responsibility as the resident and others that we may do, but which we will charge you for. Examples of these are given in the leaflet "repairing and maintaining your home". This is also available in your tenants handbook.

Click here to report a repair

Emergency repairs

If you have a repair which requires urgent attention please contact us immediately on 0845 6024125 for further details.

An emergency repair is any repair that is an immediate danger to your safety or to the safety of the public, if it is an issue regarding security or health, or which may lead to serious damage to the property.

This might include:

Gas leaks
Major storm damage
An unusable toilet (if you only have one in the house)
A total heating or hot-water system failure in winter

If the repair is an emergency then we will arrange for a contractor to call on you within 24 hours. Someone will need to stay in your home, to allow us access to carry out the repair.

Non-emergency repairs

If the repair is not an emergency then you please use the form below at any time to report details of the repair to our repairs team. They will contact you the following working day, to order any necessary work.

Alternatively, you can telephone our customer service advisors on 0845 6024125 during normal office hours.

You can also report the repair to a site based member of staff; by fax, writing to our main office or you can visit us. If you are deaf or hard of hearing and wish to contact us via Type Talk, please dial 18001 followed by 0845 6024125.

* Please note: if you are a leaseholder or live in a shared ownership property you are responsible for all internal repairs. For more information call us on 0845 6024125.

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