Value for money £500 and beyond?

How interested are you in monitoring value for money and where your rent money goes?

Please tick one of the following statements.

How much information do you want to receive about how we spend the income we get from rent?

Please tick one of the following statements.

In one sentence, describe what “value for money” is to you as a customer of Derwent Living.

Please select 5 of the following items

Prioritise their “value for money” importance to you as a customer of Derwent Living by numbering them 1-5 (where 1 indicates what you would most like to know about).

Administration and management (the costs of running the business)
Community projects and working with agencies
Customer services (how we resource the customer service advisor team)
Development of new properties (design and development)
Energy efficiency (reducing the impact on the environment and reducing energy costs)
Housing officer team (allocations and managing anti-social behaviour)
Income management (minimising rent loss to the organisation)
IT and infrastructure (computer systems and technology)
Marketing (publicity and sharing information)
Repairs and maintenance of properties
Resident involvement (providing opportunities and support so that customer experience shapes services)
Retirement living (providing a range of property and support for retirement living)
Service charges, maintenance fund or sinking fund – generally connected to part or full home-ownership
Welfare and support (offering grants and obtaining additional information and support for customers)

How do you want to receive value for money information?

(please tick one option)

Do you have any other comments on value for money when providing social housing services?

If you want to continue to be involved in the value for money debate, please give your contact details:

Name

Contact number

Address

Thank you for giving us your views.

Find a home Report a repair Pay your rent my