Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.
At Derwent Living, we aim to deliver excellent, timely, cost-effective and relevant services. Our approach to performance management is a challenging framework which ensures that we deliver the outcomes required.
Performance management is an essential part in the success of an efficient and effective organisation. Put simply, it brings to life our culture and values while systems are in place to help the organisation manage and improve its performance.
On 11 January 2018, the Homes and Communities Agency’s (HCA) non-regulation arm adopted its new trading name Homes England. From that point, the HCA’s regulation directorate, which undertakes the functions of the Regulation Committee, refers to itself as the Regulator of Social Housing (RSH). Until legislation is enacted, Homes England and RSH continue to be constituted as one body – the HCA – but operate with two distinct corporate identities.
The Board that governs Derwent Living’s services is responsible for meeting the standards and being transparent and accountable for the delivery of social housing objectives.
It is for providers to support residents both to shape and scrutinise service delivery and to hold the Board to account. To achieve this, Derwent Living has a scrutiny team and a programme of co-regulation in place. You can learn more about the scrutiny team and the work they do here.
To be completed after each quarterly period of reporting
Value for money
The housing regulator in England and Wales, the Homes and Communities Agency (HCA) requires housing providers to articulate and deliver a comprehensive approach to achieving value for money. This is to take account of the corporate objectives, along with the interests and commitments we share with our stakeholders.
This means managing resources economically, efficiently and effectively to provide quality services and homes, and delivering year-on-year improvements in value for money.
Derwent Living is focused on providing good value for money. Our customers want good quality homes and services but expect us to be as efficient and effective as possible so that we can keep costs down.
In order to inform and involve customers we give frequent updates in our magazine Derwent Life and on our website to show how we are using our resources to provide services. We also attend meetings of the customer forum to report on how we are doing and to consult on how we can do better.
We want customers to be able to see how we manage performance and how our resident scrutiny team helps us to raise standards.