Spring bank holiday closure

Our offices will close at 4.30pm on Friday 27th May 2016 and will re-open at 9am on Tuesday 31st May 2016. To make a payment visit or use the facility here on our website. To report an emergency repair during this time please call 0116 257 6727.

Our mission/vision

Everyone at Derwent Living plays an essential role in contributing to the delivery and success of the business plan. This is achieved by aligning operational plans and personal objectives to the goals of the organisation, that way everyone knows where they fit and why what they do is important.

Colleague engagement comes from people understanding where the organisation is heading, what is expected of them and what it means to work for Derwent Living. This guides thinking, decision making and behaviours. At the highest level, colleagues understand that the company exists to provide affordable housing and that it undertakes appropriate commercial activity to generate profit to re-invest in this activity, something which is very special about Derwent Living.

To be an excellent provider of affordable housing in the Midlands – a private body with a social purpose

Mission & Purpose
To provide a mix of quality affordable housing to diverse communities with reducing reliance on public funding

Customers are the focus and will always be at the heart of decision-making.
We work with customers to support communities and build an effective business in order that those in need may benefit

Colleague talking to customer

The Derwent Living Way

At Derwent Living we recognise the importance of ensuring not just ‘what we do’ but the ‘way we do’ demonstrates we are the very best that we can be. A key focus for the organisation throughout the lifecycle of the business plan will be to instil a culture and behaviours throughout the organisation that show Derwent Living colleagues to be:

  • Professional
  • Positive
  • Accountable
  • Approachable
  • Honest
  • Customer Focussed
  • Team Workers
  • Knowledgeable
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