Advice centre

The advice centre is designed to keep customers up-to-speed with the latest guidance and information regarding their home and tenancy. 

Featured

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Cold weather guidance

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Cold weather brings snow and ice which have a major impact on how we get about safely.


Advice for different customers


All pages in this section

An alphabetical list of all of the pages in this section.

Adapting your home

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How you and Derwent Living can adapt your property to ensure it meets your needs.

Bogus callers

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What to do if you suspect a bogus caller is visiting your property.

Cleaning services

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Find out how Derwent Living manages it's cleaning services on schemes.

Cold weather guidance

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Cold weather brings snow and ice which have a major impact on how we get about safely.

Electrical safety

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How Derwent Living manages electrical installations in its properties.

EU Settlement Scheme

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The EU Settlement scheme has now closed. If you have any queries please visit the GOV.UK website.

Fire safety

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Fire safety is a top priority for Derwent Living and the safety of customers is something that the organisatio...

Fly-tipping

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Find out how Derwent Living deals with fly-tipping on its schemes and how to report it.

Lease extensions

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If you're a leaseholder, then you may need to extend the amount of years left on your lease.

Leaving your property

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If you are thinking about moving on you need to let Derwent Living know as soon as possible.

Make a payment

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Pay your rent and charges using Derwent Living's 24 hour online service.

Mental health support

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Help and support if you are worried about your own or someone else's mental health.

Mobility scooters

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Guidance and advice on using and storing mobility scooters.

Mutual exchanges

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Mutual exchanges allow you to swap your home with someone else.

Noise matters

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Noise is a normal part of our daily lives, but excessive noise is not.

Parking

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Parking advice for customers living in Derwent Living properties.

Pet Policy

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How Derwent Living will respond to requests to keep pets and to complaints about pets.

Service charges

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Service charges are a sum payable to Derwent Living for our costs to provide services to your home and communa...

Universal Credit

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A monthly payment for working-age people on a low income or out of work.

Voluntary Right to Buy

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Derwent Living is taking part in the Government's Voluntary Right to Buy (VRtB) Midlands pilot...

Ways to pay

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Choose the most convenient way to pay your rent and charges.


Derwent Life magazine

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Best blooms

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2020 gardening competition winners