Advice centre

The advice centre is designed to keep customers up-to-speed with the latest guidance and information regarding their home and tenancy. 

Featured

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Voluntary Right to Buy

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Derwent Living is taking part in the Government's Voluntary Right to Buy (VRtB) Midlands pilot...

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Universal Credit

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Universal Credit is the biggest change in a generation to how benefit claimants receive payment...

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Ways to pay

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Choose the most convenient way to pay your rent and charges.


Advice for different customers


All pages in this section

An alphabetical list of all of the pages in this section.

Adapting your home

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How you and Derwent Living can adapt your property to ensure it meets your needs.

Bogus callers

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What to do if you suspect a bogus caller is visiting your property.

Cleaning services

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Find out how Derwent Living manages it's cleaning services on schemes.

Domestic abuse

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How to spot the signs and report domestic abuse.

Electrical safety

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How Derwent Living manages electrical installations in its properties.

Fire safety

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Fire safety is a top priority for Derwent Living and the safety of customers is something that the organisatio...

Flytipping

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Find out how Derwent Living deals with flytipping on its schemes and how to report it.

Lease extensions

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If you're a leaseholder, then you may need to extend the amount of years left on your lease.

Leaving your property

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If you are thinking about moving on you need to let Derwent Living know as soon as possible.

Make a payment

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Pay your rent and charges using Derwent Living's 24 hour online service.

Mobility scooters

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Guidance and advice on using and storing mobility scooters.

Mutual exchanges

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Mutual exchanges allow you to swap your home with someone else.

Universal Credit

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Universal Credit is the biggest change in a generation to how benefit claimants receive payments.

Voluntary Right to Buy

Added , updated

Derwent Living is taking part in the Government's Voluntary Right to Buy (VRtB) Midlands pilot...

Ways to pay

Added , updated

Choose the most convenient way to pay your rent and charges.


Derwent Life magazine

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Keep the noise down

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Sometimes occasional noisy behaviour can become really annoying, but what can we do about it?

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Landscapes revisited

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It's 18 months since our grounds maintenance service moved in-house to group company Places for...