Important information about reporting repairs 

Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.

Published

Advice centre

The advice centre is designed to keep customers up-to-speed with the latest guidance and information regarding their home and tenancy. 

Featured

Feature image

Voluntary Right to Buy

Added , updated

Derwent Living is taking part in the Government's Voluntary Right to Buy (VRtB) Midlands pilot, which was announced earlier this summer.

Feature image

Bogus callers

Added , updated

What to do if you suspect a bogus caller is visiting your property.

Feature image

Universal Credit

Added , updated

Universal Credit is the biggest change in a generation to how benefit claimants receive payment...

Feature image

Ways to pay

Added

Choose the most convenient way to pay your rent and charges.


Advice for different customers


All pages in this section

An alphabetical list of all of the pages in this section.

Adapting your home

Added , updated

How you and Derwent Living can adapt your property to ensure it meets your needs.

Bogus callers

Added , updated

What to do if you suspect a bogus caller is visiting your property.

Electrical safety

Added , updated

How Derwent Living manages electrical installations in its properties.

Fire safety

Added , updated

Fire safety is a top priority for Derwent Living and the safety of customers is something that the organisatio...

Flytipping

Added , updated

Find out how Derwent Living deals with flytipping on its schemes and how to report it.

Gas safety

Added , updated

Derwent Living is committed to ensuring customers are kept safe and sound when it comes to gas repairs and ser...

Lease extensions

Added , updated

If you're a leaseholder, then you may need to extend the amount of years left on your lease.

Leaving your property

Added , updated

If you are thinking about moving on you need to let Derwent Living know as soon as possible.

Make a payment

Added , updated

Pay your rent and charges using Derwent Living's 24 hour online service.

Mobility scooters

Added , updated

Guidance and advice on using and storing mobility scooters.

Mutual exchanges

Added , updated

Mutual exchanges allow you to swap your home with someone else.

Universal Credit

Added , updated

Universal Credit is the biggest change in a generation to how benefit claimants receive payments.

Voluntary Right to Buy

Added , updated

Derwent Living is taking part in the Government's Voluntary Right to Buy (VRtB) Midlands pilot...

Ways to pay

Added

Choose the most convenient way to pay your rent and charges.


Derwent Life magazine