Advice centre

The advice centre is designed to keep customers up-to-speed with the latest guidance and information regarding their home and tenancy. 

Featured

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Voluntary Right to Buy

Added  by Jo Maguire

Derwent Living is taking part in the Government's Voluntary Right to Buy Midlands pilot.

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Bogus callers

Added , updated  by Steve Atkin

What to do if you suspect a bogus caller is visiting your property.

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Universal Credit

Added , updated  by Steve Atkin

Universal Credit is the biggest change in a generation to how benefit claimants receive payment...

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Ways to pay

Added , updated  by Steve Atkin

Choose the most convenient way to pay your rent and charges.

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Neighbourhood mediation

Added , updated  by Steve Atkin

Mediation is a very effective way to resolve disputes between neighbours.


Advice for different customers


All pages in this section

An alphabetical list of all of the pages in this section.

Adapting your home

Added , updated  by Steve Atkin

How you and Derwent Living can adapt your property to ensure it meets your needs.

Bogus callers

Added , updated  by Steve Atkin

What to do if you suspect a bogus caller is visiting your property.

Cold weather guidance

Added  by Steve Atkin

Cold weather brings snow and ice which have a major impact on how we get about safely.

Domestic abuse

Added , updated  by Steve Atkin

How to spot the signs and report domestic abuse.

Electrical safety

Added , updated  by Steve Atkin

How Derwent Living manages electrical installations in its properties.

Fire safety

Added , updated  by Steve Atkin

Fire safety is a top priority for Derwent Living and the safety of customers is something that the organisatio...

Flytipping

Added , updated  by Steve Atkin

Find out how Derwent Living deals with flytipping on its schemes and how to report it.

Gas safety

Added , updated  by Steve Atkin

Derwent Living takes is committed to ensuring customers are kept safe and sound when it comes to gas repairs a...

Lease extensions

Added , updated  by Steve Atkin

If you're a leaseholder, then you may need to extend the amount of years left on your lease.

Leaving your property

Added , updated  by Steve Atkin

If you are thinking about moving on you need to let Derwent Living know as soon as possible.

Make a payment

Added , updated  by Steve Atkin

Pay your rent and charges using Derwent Living's 24 hour online service.

Managing asbestos

Added , updated  by Steve Atkin

How to identify and manage the risk from asbestos.

Mobility scooters

Added , updated  by Steve Atkin

Guidance and advice on using and storing mobility scooters.

Mould and condensation

Added , updated  by Steve Atkin

Guidance on how to deal with mould and condensation in your home.

Mutual exchanges

Added , updated  by Steve Atkin

Mutual exchanges allow you to swap your home with someone else.

Neighbourhood mediation

Added , updated  by Steve Atkin

Mediation is a very effective way to resolve disputes between neighbours.

Right to Acquire (RTA)

Added , updated  by Steve Atkin

The Right to Acquire can allow some customers to buy their home at a discount.

Universal Credit

Added , updated  by Steve Atkin

Universal Credit is the biggest change in a generation to how benefit claimants receive payments.

Voluntary Right to Buy

Added  by Jo Maguire

Derwent Living is taking part in the Government's Voluntary Right to Buy Midlands pilot.

Ways to pay

Added , updated  by Steve Atkin

Choose the most convenient way to pay your rent and charges.


Derwent Life magazine

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Goodwill grill

Added  by Richard Goodwin

Summer is here and with the world cup just around the corner...