Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


Cleaning services

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Find out how Derwent Living manages it’s cleaning services on schemes. 

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Derwent Living is responsible for keeping shared areas around our properties clean and tidy.

We currently work in partnership with in-house maintenance company Places Management, and the contract we have in place ensures a cost-effective service for our customers where resources are used efficiently.

Like all Derwent Living contracts, it is monitored through regular meetings and by the feedback we receive from customers. 

Our cleaning contractors adhere to a cleaning specification which is show below. The specification is one thing customers have asked to publicise so they can understand the scope of cleaning work that takes place where they live. 

The following work is completed by the cleaning teams when they visit: 

  • Cleaning of internal areas including stairways and corridors
  • Cleaning of debris and dirt, carpets and mats vacuumed
  • Hard surfaces washed
  • Clean light covers and lighting (internally and externally)
  • Communal internal window cleaning
  • Mop or wash all hard floor surfaces
  • Cleaning of doors and door entry systems, remove dirt, dust and cobwebs from external door surfaces
  • Remove all marks, dirt, dust and cobwebs from block signage
  • Empty communal litter bins

Issues with outdoor spaces  

Our cleaning services don’t extend to the maintenance of individual dwellings or private courtyards and gardens. If you spot an issue with a space that looks untidy or poorly maintained and believe it is a Derwent Living property, please get in touch with us using our general enquiries form, and a member of our neighbourhood team will investigate.  

Having your say

Customers play an important role in monitoring the performance of our cleaning service and your feedback will help us to improve it in the future. We regularly send customer satisfaction surveys out via text and email and encourage all customers to complete one when you receive it. You can also use our service feedback form to provide your thoughts and views on the cleaning service in your area or complain about issues using the complaints form.

If you’d like to provide regular feedback and help shape the service even more, you can join our clean inspectors team, which get involved in helping to monitor our cleaning service by visiting schemes. You can find out more in the get involved section of the web site.