Bank holiday closure

Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.


Cold weather guidance


Cold weather brings snow and ice which have a major impact on how we get about safely.

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This article sets out what you, your neighbours and Derwent Living are each expected to do when the temperature drops.

Does Derwent Living have a plan for cold weather?

Yes, Derwent Living has procedures for dealing with weather emergencies on all sites that are defined as high risk to enable, as far as reasonably practicable, the safe movement of pedestrians on the main footpaths within our schemes, including car parks and bin stores. With the obvious difficulties in maintaining high levels of specialist equipment and staff, it is not practically possible to:

  • Provide a cold weather service on all parts of Derwent Living’s property portfolio, or
  • Ensure all walkways are kept free of ice or snow at all times, even on routes identified as a priority.

Like local authorities, our approach is to reduce risk as much as reasonably practical.  This means we prioritise high-risk areas.

What is a ‘high risk’ site?

Derwent Living defines ‘high risk’ sites as:

  • Retirement living sites with communal areas due to the vulnerability of residents.
  • Sites with steep gradients (greater than 10%).

So what does Derwent Living do in cold weather?

On retirement living sites with communal areas main paths will be treated but not individual houses.  Footpaths on high-risk schemes are gritted and/or cleared of snow in descending order of priority.

On sites with steep gradients, Derwent Living provides gritting bins for the use of residents.

On all other sites, action will be taken if a manager or housing officer identifies a site with steep gradients.  We will then attempt to provide grit bins at strategic locations for the use or residents.

All of the above will be subject to the supply of gritting materials and weather conditions.