Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


Electrical safety

Published , updated

How Derwent Living manages electrical installations in its properties. 

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This page provides all the information you need to know about Derwent Living’s legal responsibility to ensure that all electrical installations provided for its customers are safe to use.

Customers need to be aware of the role they play and the legal action that could be taken for not co-operating with Derwent Living.

To ensure that all electrical installations are safe to use, they will be periodically inspected and tested to comply with the Institution of Engineering and Technology’s (IET) Wiring Regulations and the Landlord and Tenant Act 1985.

Derwent Living’s responsibility

  • Derwent Living has a general statutory landlord (LTA 1985) obligation “to keep in repair and proper working order installations for the supply of water, gas, electricity and sanitation”

Derwent Living will ensure:

  • each and every electrical installation of occupied domestic dwellings and communal areas and amenities, are inspected, tested and reported upon in with  the IET’s Wiring Regulations, and the Electrical Safety Council’s, “Landlords’ Guide to Electrical Safety”
  • all empty properties are inspected prior to re-letting and residents will receive copies of the electrical installation condition reports
  • that proper records are maintained of any inspection, and that test and electrical installation condition reports for each property are also kept
  • electrical installation condition reports will record key details of each property, any defects and remedial actions needed
  • periodic inspection and testing is carried out by a competent person, who will record their name, signature, registration number and address of the individual engineer and/or company carrying out the check
  • Its procedures enable staff to complete 100% of inspections and tests on time as recommended by the IET Wiring Regulations
  • it conducts regular interim routine checks of all power and lighting installations serving common parts, both internal and external.

Competent person

All work to Derwent Living’s appliances and properties shall be carried out by contractors approved by one of the relevant Government’s Competent Person Schemes.

Individual tradespersons must hold the relevant qualifications for the different types of electrical work recorded on their personal identity card.

Formal approval of individuals’ suitability will be the responsibility of the Operations Manager of the Landlord’s Service Provider and their Health and Safety Officer.

Details of organisation’s and individuals’ qualifications will be provided to Derwent Living and recorded with approved contractor documentation.

Resident responsibilities

Derwent Living will make clear its expectation that all residents, regardless of tenure, will meet their obligations:

  • to provide access as required by their tenancy agreement for the periodic condition inspection and any essential maintenance
  • under no circumstances can any agreement be made to waive Derwent Living’s responsibilities as landlord
  • that failure to do so will result in Derwent Living pursuing legal action to obtain access.