Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 



Published , updated

Find out how Derwent Living deals with flytipping on its schemes and how to report it.

Feature image

Fly-tipping is the illegal dumping of waste – and is a crime. It can be found anywhere, ranging from pavements, car parks, bin storage areas and lay-bys. A whole range of waste types can be fly-tipped ranging from a single bag of rubbish, children’s toys, furniture or electrical goods to vehicle parts for example tyres, demolition debris and hazardous waste.


Indifference to the environment from both residents and members of the public can often lead to fly-tipping. Householders may opt to illegally tip their waste in a lay by or other convenient place eg a bin store rather than pay the fee charged by their local authority for a bulky item collection, or take the item to their nearest civic amenity site.

The cost of cleaning up fly tipping falls to Derwent Living and is unavoidably passed back to residents through service charges. In a nutshell, cleaning up fly tipping costs our residents money – in the last 3 years, the cost has gone from £40,000 pa in 2013 to a staggering £65,000 in 2015.

Uncontrolled waste disposal can be hazardous to the public, especially when the waste consists of special medical waste eg syringes, used drugs and used nappies – these are just a few of the dangerous items that we are regularly called to deal with. Additionally, fly tipping looks unsightly and unless dealt with quickly can lead to the area becoming unkempt and unwelcoming.

What should I do with my bulky waste items?

Residents are responsible for the disposal of their own waste – this includes bulky items such as old beds, mattress, furniture, children’s toys and electrical items (fridges, freezers, televisions etc) and other household items.

This means even if you are moving home, you are responsible for disposing of your own bulky waste items responsibly – you are not permitted to leave these items in a bin store.

If you do not know the location of your local civic amenity site (tip), this information can be obtained from your local council, along with opening times and details of what items they can accept. Also, most local authorities provide a bulky items removal service for which there may be a small charge – contact your local authority for details.

As a final point, outright owners should remember that if you let your property out, you are responsible for the behaviour of your tenants – this includes their fly tipping.

Remember, it is your responsibility to remove your own waste. If you choose to dump it (whether in a bin store or elsewhere) you are committing a criminal offence and imposing increased costs on your neighbours.

What items are commonly fly-tipped?

The most commonly fly-tipped materials include:

  • Components of vehicles - vehicle parts, tyres, oil
  • Hazardous waste - syringes, used nappies, bags of animal waste
  • White goods - fridges, freezers, dishwashers, washing machines
  • Furniture - mattresses, sofas, tables, beds
  • Garden waste - grass cuttings, shrubs, rubble, bricks
  • Miscellaneous – children’s toys, wood, prams, black bags of rubbish, packaging materials (for example cardboard boxes and polystyrene)

Who deals with flytipping for Derwent Living?

Derwent Living employ a contractor to collect and dispose of fly-tipped items on our behalf. Schemes are visited regularly to ensure they are kept as clear as possible from tipped waste. 

Fly tipping is collected from all areas of a scheme including bin storage areas and any other communal areas.

As per our standard Tenancy Agreement, or under the terms of your lease in the case of Leaseholders, residents must not store personal items eg prams, bicycles or any other goods in either internal or external shared/communal areas.

Any and all items that are found left in communal areas will be removed as flytipping and disposed of. We will notify you to move items immediately. If items are not removed immediately, or there is a fire or health and safety risk, they will be removed without further notice.

What should I do if I see someone flytipping?

All fly tipping is called ‘controlled waste’ and dumping this is illegal, dangerous and it can ruin the appearance of your neighbourhood. Don’t put up with it, report it! If you report it, the rubbish can be removed and with your help the crime can be investigated. If you see someone fly tipping or would like to report an area where fly-tipping has taken place, please provide the following details to us using the form below:

  • the date, time and place of the occurrence
  • what the waste looks like and how much of it there is
  • a description of any vehicles involved along with their vehicle’s registration number

If you have a camera phone or a camera, and it is safe to do so, please take a picture of what you have witnessed. Do not approach anyone who you witness fly-tipping unless you feel it is safe to do so. Fly Tippers do not want to be caught and some may become violent. Only approach them/the site when you are sure it is safe to do so.

Even if you do not wish to be a witness, or to give your name, it is still important to report these crimes, as this will be useful to us in potentially recovering costs and passing the offenders details onto the relevant authority for further action. Remember, fly tippers are doing something illegal.

Report flytipping

If you're a customer why not register for an account? It means that you won't have to enter your name, address or contact details on any form on the website. If you don't have an account, filling out the tenancy number on this form (if you know it) and/or your address will help us answer your message more quickly, but it's OK if you don't.

* Please make sure this is filled out

* Please make sure this is filled out

File upload

You need to be logged in to upload files.

* Please make sure this is filled out

By clicking send you agree that information supplied will be used in accordance with the company's responsibilities under the General Data Protection Regulation 2018. A full privacy statement, which sets out every aspect of how your information is used and processed and your rights, is available here.

What action will Derwent Living take against flytippers?

During evidence gathering, Derwent Living will inspect the fly tipping to ascertain if there are any identifiers present. If we discover that (and have evidence that we can prove) one of our residents has perpetrated this fly tipping, we will remove the controlled waste and charge the full cost back to that resident. If fly tipping can be traced back to the tenants of outright owners, the owner will be recharged with the cost of removal.

As a private landlord, Derwent Living has no legislative enforcement powers to take action against any individual who has allegedly committed this offence. We will however gather as much evidence as possible and report it to the relevant authority for further action – this could be imposed in the form of a warning letter, a fixed penalty notice, an injunction or prosecution with a potential fine of £50,000 if proven.


  • Never touch the waste - it may contain syringes, broken glass, or toxic and hazardous materials. You should not approach it and certainly not open any black bags or containers
  • Never disturb the site - there may be evidence that could help identify the fly tippers and lead to the cost of waste disposal being charged back to them and their details being passed onto the relevant authority for further action
  • Never approach anyone you see fly-tipping - they could become violent


If you are not satisfied that we have complied with this policy and wish to complain, our customer feedback policy gives information on what you should do together with details of how we will handle your complaint.