Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


Grounds maintenance services

Published , updated

Find out how Derwent Living manages grounds maintenance on its schemes. 

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To keep neighbourhoods looking at their best, Derwent Living operates a large-scale grounds maintenance programme. It’s aim is to deliver a high quality, cost effective service that is both responsive and flexible for Derwent Living customers.

As Derwent Living is a member of the Places for People Group, the service is directly delivered in-house by Places for People Landscapes.

Grounds maintenance specification and schedule

The type of work carried out depends on our schemes depends on the time of year. We’ve included the specification the teams work to below.  

Summer maintenance:

April – October

  • Litter pick and removal of dog faeces (where there is an ongoing or excessive dog fouling issue this should be reported to Derwent Living for appropriate action)
  • Grass cutting to all communal grass and removal of all trimmings
  • Perimeter lines / pathways / around obstacles strimmed
  • Shrubs pruned with all dead, diseased and weak shoots removed
  • Shrubs cut back from pathways to avoid nuisance / obstruction
  • Debris and weeds removed from shrub beds
  • Removal of climbing ivy
  • Removal of growth / suckers at base of all trees
  • Crown raising of small trees up to 3m headroom
  • Hedges trimmed twice per year
  • Weed spray applied according to weather around all areas, including to moss on pathways, car parks, other hard standing areas
  • Hard standings swept with air blower with debris/litter removed from site

Winter maintenance:

November – March

  • Litter pick and removal of dog faeces (where there is an ongoing or excessive dog fouling issue this should be reported to Derwent Living for appropriate action)
  • Lawned areas which have either been worn away and/or are extensively weeded, will be re-seeded and/or de-weeded, once per annum
  • Edging of new and existing shrub beds
  • Removal of all moss build up on hard surfaced areas
  • Removal of all winter debris to communal areas including external bin stores
  • Removal of climbing ivy
  • Crown raising of small trees up to 3m headroom

Issues with outdoor spaces  

Our grounds maintenance service doesn’t extend to managing private courtyards and gardens. If you spot an issue with a space that looks untidy or poorly maintained and believe it is a Derwent Living property, please get in touch with us using our general enquiries form, and a member of our neighbourhood team will investigate.  

Having your say  

Customers play an important role in monitoring the performance of our grounds maintenance service and your feedback will help us to improve it in the future. We regularly send customer satisfaction surveys out via text and email and encourage all customers to complete one when you receive it. You can also use our service feedback form to provide your thoughts and views on the grounds maintenance service in your area or complain about issues using the complaints form.  

If you’d like to provide regular feedback and help shape the service even more, you can join our green inspectors team, which get involved in helping to monitor our grounds maintenance service by visiting schemes. You can find out more in the get involved section of the web site.