Bank holiday closure

Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.


Help and support

Published , updated

Getting help and support in your home. 

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Derwent Living offers support and help for those customers living on many of its schemes. Support is provided by special teams as well as through referrals to specialist care services.

Our in-house teams consist of:

Estate and Tenancy Officers (ETOs)

ETOs provide a mobile intensive housing management service to help you live safely in your home.

What can they do to help you?

  • Advise on how you can pay your rent and service charges
  • Assist in tenancy management matters, helping you to understand your rights and responsibilities in accordance with your tenancy agreement
  • Carry out a referral to the community mobile officer for extra support and benefit advice
  • Undertake our intensive housing management service -  assessing security and health & safety checks in and around the home
  • Investigate any anti-social behaviour concerns you may have
  • Carry out assessment of housing needs to ensure your home is suitable
  • Work alongside our asset management team to monitor quality of work of repairs and planned works n your home and communal areas.

On our schemes for the elderly, ETOS are on hand to help advise residents and signpost to organisations that can assist.

Community Mobile Officers (CMOs)

Offering a floating/signposting intensive housing management service for customers with more complex needs.

What can they do to help you?

  • Help you apply for adaptations to your home or to move to more suitable accommodation
  • Liaise and signpost to external agencies to gain extra support
  • Advise on applicable benefits/budgeting to avoid rent arrears
  • Help to sustain tenancies and maintain independence
  • Work with ETOs to maintain safety in your home
  • Work with our asset management team to identify customers that have a specific need that could be addressed through planned work programmes.

You can request support from either of these teams by using our general enquiry form. 

Additional support

The Citizens Advice service has a large online resource as well as centres across the region. They can help with everything from helping families on low incomes to consumer advice. 

To visit Citizens Advice website, please click here.

You can also contact your local council, which will be able to give you housing support. You can find your local council by visiting the local authority finder website – just click here.