Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 

Published

Leaving your property

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If you are thinking about moving on you need to let Derwent Living know as soon as possible.

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Notice

Affordable rent customers

For our affordable rent customers, you must give us four week’s notice in a signed letter to our head office or by email to our lettings team which must include your address and be signed and dated by you.

Notice will only commence once it is received by Derwent Living. If it is sent by post, we are not responsible for any delays by Royal Mail or other carriers. If you chose to send you notice by email we cannot accept it without your signature. If you are able to add your signature to the body of the email this is acceptable, if not you must attach a photograph or scanned copy of the signed letter. Notices received after our normal business hours will be counted as being received the following working day.

Notice runs from Monday to Sunday and your contract will end on the Sunday of the fourth week. Sometimes, we may be able to vary this arrangement, for instance, if you are moving to another of our properties.

Intermediate and market rent customers

If you are an intermediate or market rent customer, a minimum of one calendar months’ notice is required although you can specify a later date. The tenancy cannot end during the initial fixed term.

Your notice must be given in a signed letter either sending to our head office or by email to our lettings team with a good quality photographed/scanned copy of letter attached. Notices received after our normal business hours will be counted as being received the following working day. Our Lettings team will send out acknowledgement letter confirming the process for returning keys, property inspection and deposit return.

Notice will only commence once it is received by Derwent Living. If it is sent by post, we are not responsible for any delays by Royal Mail or other carriers. If you chose to send you notice by email we cannot accept it without your signature. If you are able to add your signature to the body of the email this is acceptable, if not you must attach a photograph or scanned copy of the signed letter. Notices received after our normal business hours will be counted as being received the following working day.

If you are a joint tenant

For all different types of rental properties that Derwent Living offers only one tenant needs to give notice – if the other joint tenant wants to stay, you will need to contact us for advice.

Moving out checklist

Before returning your keys please make sure that you:

• In all cases. ensure your rent is fully paid or arrange to pay arrears
• Contact the utility companies with your final meter readings or you will still be liable for whatever the next tenant uses
• Clear out all cupboards and sheds/garages if applicable
• Tell the council’s council tax department, and – if you claim it – benefits offices
• Clean the property including windows, kitchen and bathrooms.

Removing and clearing items

• For affordable rent customers please remove all furniture, carpets and belongings including rubbish and unwanted items
• If you live in an intermediate or market rent property, remove all items not included on the inventory and ensure carpets, floor coverings and appliances are cleaned.
After you leave.

If you leave the property with damage you will be charged for repairs and replacements.

Unpaid rent

Make sure your rent is paid to the end of your contract, including the notice period. If you leave with unpaid rent, our rent recovery team will contact you to arrange payment – if necessary, by using a tracing agency.
Most landlords ask for references from your previous accommodation, and you will find it difficult to find another property if you owe Derwent Living money.

Returning your keys

You must return all of your keys, fobs and car park permits (if applicable) to our head office (unless otherwise specified in your notice acknowledgement letter) by noon the next working day after your contract ends. For affordable rent customers charges for late return will be charged equivalent to your last week’s rent and made on a daily basis until we receive them.

For intermediate and market rent customers charges for late returns will be calculated on a daily pro rata basis rate based on your current monthly rent.

You are responsible for returning your keys, so if you post them, we recommend that you use recorded delivery as this provides you with insurance if we don't receive them. 

After you leave – Return of deposit (intermediate and market rent customers only)

Once the property has been inspected we will contact you to advise if there are any proposed charges for cleaning, decorating, damage etc. You will have the opportunity to challenge these if you disagree with them. If an agreement cannot be reached either party is able involve the Tenancy Deposit Service’s dispute procedure. If the deposit does not cover the agreed charges and/or there are also rent arrears a repayment agreement will need to be agreed.