You must give us four weeks notice in a signed letter to our head office. Your contract will end on the Sunday of the fourth week. Sometimes, we may be able to vary this arrangement, for instance, if you are moving to another of our properties.
For our affordable living properties you must give us four weeks’ notice in a signed letter to our head office, which must include your address and be signed and dated by you. You can do this in person, by post or by email. Notice will only commence once it is received by Derwent Living. If it is sent by post, we are not responsible for any delays by Royal Mail or other carriers. If you chose to send you notice by email we cannot accept it without your signature. If you are able to add your signature to the body of the email this is acceptable, if not you must attach a photograph or scanned copy of the signed letter. Notices received after our normal business hours will be counted as being received the following working day.
Notice runs from Monday to Sunday and your contract will end on the Sunday of the fourth week. Sometimes, we may be able to vary this arrangement, for instance, if you are moving to another of our properties.
Some of our tenancy agreements do stipulate a different notice period and we would suggest that if in doubt residents refer to the tenancy agreement or contact us so we can check on your behalf.
If you are a joint tenant
If you are a joint tenant, only one tenant needs to give notice – if the other joint tenant wants to stay, they will need to ask their housing officer for advice.
Moving out checklist
Before returning your keys please make sure that you:
- Ensure your rent is fully paid or arrange to pay arrears
- Remove all furniture, carpets and belongings
- Clear out all cupboards and sheds
- Clear all rubbish and unwanted items (e. g. old furniture) from your home or garden. If you leave unwanted items behind, you will be charged for the cost of removing them
- Contact the utility companies with your final meter readings or you will still be liable for whatever the next tenant uses
- Tell the council’s council tax, and – if you claim it – benefits offices
After you leave
If you leave the property with damage, you will be charged for repairs and replacements.
Make sure your rent is paid to the end of your contract, including the notice period. If you leave with unpaid rent, our rent recovery team will contact you to arrange payment – if necessary, by using a tracing agency.
Most landlords ask for references from your previous accommodation, and you will find it difficult to find another property if you owe Derwent Living money.
Returning your keys
You must return all of your keys to our head office by noon the day after your contract ends or charges equivalent to your last week’s rent will be made on a daily basis until we receive them. You are responsible for returning your keys, so if you post them, we recommend that you use recorded delivery as this provides you with insurance if they are delayed or lost.