Important information about reporting repairs 

Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.

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Pay your rent and charges using Derwent Living's 24 hour online service. 

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Welcome to the Derwent Living 24 hour secure Internet payments service. You can now make rent or service charge payments using this secure site with most major credit or debit cards. All you need is your tenancy number.

Your tenancy number can be found on the top of your rent statements, if you are unsure of your tenancy number please contact us.

STOP: Important payment information for students

Please do not use this payment facility to pay your term’s rent for any Derwent Living student accommodation site. This payment facility is for affordable living and other Derwent Living customers only and your payment will not be registered with the student team.

Please visit www.derwentstudents.com or contact your student scheme office to make a payment.

 

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Payment in advance for weekly tenancies

If you have a weekly tenancy (affordable rent or similar), payment needs to be on your account by the Monday of each week.

You can pay rent weekly, fortnightly four weekly or monthly, but it’s important that it's paid in advance. It's your responsibility to pay rent even if you claim housing benefit.

Payments for other customer types

Your payment must be on your account by the agreed day of the month if you are:

  • a residential lettings customer (also called market rent) and have a monthly tenancy
  • a shared owner or leaseholder and pay a monthly rent and/or service charge
  • an outright owner and have an annual or bi-annual service charge with an agreed monthly payment plan

For those customers paying an annual or bi-annual service charge, this amount can also be paid in full when the service charge is demanded.

All agreements should be made through the Home Ownership Team.

Other ways to pay

If you want to pay using a different method, visit the ways to pay section of this website to find a suitable option.