Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 

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Making tenancy changes

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How to request changes to your tenancy. 

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From time to time you may need to make changes to your tenancy. This page details the most frequent tenancy changes we undertake. For anything not listed below, please use our general enquiries form.

Assignment of tenancies 

Derwent Living operates a tenancy amendment policy to ensure that we make best use of our housing stock and to ensure that we support tenants to exercise their legal rights in relation to tenancies.

This includes following tenancy amendments;

  • Succession (upon death of a tenant)
  • Succession by way of Assignment, where a joint tenant requests to have their name removed from a tenancy (joint to sole)
  • Sole to Joint tenancies
  • Name changes

To make a tenancy amendment, please email our duty housing officer at tenancyservicesduty@derwentliving.com

Nominated contacts

For your protection we will not discuss your personal tenancy information with anyone who is not named on the tenancy. In order for somebody to speak on your behalf (we call this a “nominated contact”), we must have your permission.

Please ensure you have discussed this with the person(s) you are nominating and that they are happy to take on this responsibility, as they will be able to discuss details of all areas of your tenancy.

To do this, you need to provide the following information;

  • Your name and address

And the following for your nominated contact

  • Full name
  • Date of birth
  • Address
  • Relationship to you
  • Contact telephone no

Once this form has been completed, your nominated contact will be sent a form, to provide the following details;

  • Full Name
  • Date of Birth
  • Address
  • Relationship
  • Contact Telephone No

Without this information, we will be unable to add your contact on to our system and they will not be able to discuss any areas of your tenancy. You can request a nominated contact by emailing our tenancy services team at tsa@derwentliving.com