Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


Mobility scooters

Published , updated

Guidance and advice on using and storing mobility scooters. 


We appreciate that some people wish to use mobility scooters to increase the distance they can travel and make getting out and about easier and more convenient. 

However storing them or charging them in communal areas of flats can be a fire hazard. It can also cause an obstruction for people trying to leave the building in the event of an emergency evacuation.

We've provided the following guidance to ensure customers are aware of correct process to follow if they wish to use and store a mobility scooter safely within a Derwent Living property. 

Getting permission

If you live in a block of flats, you must agree a suitable location with Derwent Living for storing and charging your mobility scooter. This needs to be done before you purchase it. 

If you wish to store and charge your mobility scooter in your own flat, we will inspect your home to ensure you can still escape from your property quickly in the event of an emergency.

If you do choose to store a mobility scooter in a communal area without permission, we may take action to have it removed. 

Owning a scooter

Any mobility scooters kept on Derwent Living property must have appropriate insurance in place.  This should include liability insurance in case of either damage to building, or injury involving other people who may be living at or visiting your scheme.

Any damage to Derwent Living property caused by a mobility scooter will be recovered through the owner’s insurance company.  If the owner does not have a current insurance certificate, they will be personally liable for all costs, and asked to remove the scooter from the scheme immediately until obtained.

A copy of the current insurance certificate must be provided to the estate & tenancy officer and subsequently a yearly renewal certificate.


Any resident considering buying a new or second-hand mobility scooter from a commercial retailer will generally be advised on the type of machine, the suitability of the machine and be instructed on all safety aspects of using a mobility scooter.  A test run usually concludes the introduction to the machine and all of this should be included in the purchase price.

Residents who purchase a second-hand mobility scooter through local newspaper advertising or similar outlets, do not have this safeguard so must be wary.  The mechanical state of the scooter and the state of the batteries, which are expensive to replace, need checking.

Training for use and safekeeping is not the responsibility of Derwent Living, it is the responsibility of the owner.

Further information

For more information about owning, storing and charging a mobility scooter please talk to your estate & tenancy officer.

You can also read about the legal rules for owning and using a mobility scooter on the gov.uk website.