We’re inviting all customers to take part in the Places for People Group financial inclusion survey.Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.
Any updates we make as a result of feedback will be available online and in our magazine Derwent Life.To take part in the survey, please follow this link.
Mutual exchanges allow you to swap your home with someone else.
There are different ways to move house, but one way is through swapping your home with someone else. It can be a lot quicker than waiting for a transfer. But how would you do it? What does it involve? What do you need to know? This easy guide explains mutual exchanges and how to go about them.
Derwent Living customers can swap with tenants in a council house or from a housing association, including Derwent Living. Either way both of you will need permission from your current landlord before a move can go ahead. Also you accept the home you’re moving to as seen, so you will be responsible for any repairs or decorating you want done.
Are you eligible?
The guide explains why certain tenants aren’t eligible, including those on starter tenancies and those who are having court action taken against them. It also gives information about schemes such as HomeSwapper that help people to find a suitable match.
Please remember you do need permission from your landlord before you exchange addresses with another tenant. To discuss this further or for more information please contact us using the form below.
Ask about a mutual exchange
If you're a customer why not register for an account? It means that you won't have to enter your name, address or contact details on any form on the website. If you don't have an account, filling out the tenancy number on this form (if you know it) and/or your address will help us answer your message more quickly, but it's OK if you don't.
HomeSwapper is a local and national service so whether you are looking for a new home just around the corner or a fresh start in another part of the country – HomeSwapper could have just what you’re looking for – why not log on today?