Derwent Living's head office will be closed for the late May bank holiday from 4.30pm on Friday 24 May 2019 until 9am on Tuesday 28 May 2019. To make a payment please visit the payment pages of this website. To report an emergency repair call 0116 257 6727.
Apart from homes where the resident owns or part-owns the property themselves, Derwent Living is responsible for most (but not all) repairs in its residents’ homes. More information on repairs and maintenance and who’s responsible for repairs is available on our repairs and maintenance page.
If you have an emergency repair, you can call the main repair number during office hours; but outside of office hours you need to call the emergency out-of-hours number. There’s more information on emergency repairs further down this page.
And finally, for non-emergency repairs you can use the form below, which you can access at any time from the advice centre. You can track and rate repairs in the account section of this website.
If you have a repair which requires urgent attention please contact us immediately.