Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.
Apart from homes where the resident owns or part-owns the property themselves, Derwent Living is responsible for most (but not all) repairs in its residents’ homes. More information on repairs and maintenance and who’s responsible for repairs is available on our repairs and maintenance page.
If you have an emergency repair, you can call the main repair number during office hours; but outside of office hours you need to call the emergency out-of-hours number. There’s more information on emergency repairs further down this page.
And finally, for non-emergency repairs you can use the form below, which you can access at any time from the advice centre. You can track and rate repairs in the account section of this website.
If you have a repair which requires urgent attention please contact us immediately.