Information for retirement living customers
For customers living on retirement living schemes.

Adapting your home
How you and Derwent Living can adapt your property to ensure it meets your needs.

Repairs and maintenance
How Derwent Living manages its repairs and maintenance service.

Help and support
Getting help and support in your home.

Understanding your tenancy agreement
If you rent or live in shared ownership...

Anti-social behaviour and harassment
How to record and report anti-social behaviour and harassmen...

Flytipping
Find out how Derwent Living deals with flytipping on its schemes and how to repo...

Mould and condensation
Guidance on how to deal with mould and condensation in your home.

Fire safety
Fire safety is a top priority for Derwent Living and the safety of customers is...

Cold weather guidance
Cold weather brings snow and ice which have a major impact on how we get about s...
Derwent Life magazine

Winter proof
Even though it's cold outside it's important to ventilate your home.

Sweeping changes
Following a review of our current cleaning services and feedback from the residents' forum...

It's good to talk
We need six customer volunteers to join our dedicated team of mediators.