Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 

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Ways to pay

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Choose the most convenient way to pay your rent and charges. 

Direct Debit

Paying by Direct Debit is the easiest way to pay your rent and service charges if you have a bank or building society account. You can choose to pay weekly, fortnightly, four weekly or per calendar month on any date.

If the rent you pay alters, the bank will be notified of the new amount automatically. You will be notified about the change in writing at the same time.

You can set up a Direct Debit in minutes by using our online system.

Direct or Faster Payments

Make a payment directly from your bank account to ours, if your bank participates in the Faster Payments service this could be with us within a few hours.

Log into your bank account via the Internet, phone banking or visit your bank and request to make a payment.

To set up the payment you will need the following information:

Payee name: Derwent Living (Account to be paid)
Sort Code: 20-72-17
Account Number: 10816205
Payment Reference: (Your tenancy reference number)

Only enter your tenancy reference number with no spaces or punctuation marks. Do not enter any other information.

Quoting the correct tenancy number will ensure your payment goes directly to your rent account. If you need any help please use our general enquiries form.

You will only need to enter this information the first time you set up the payment request, the details will then be held within your bank account.

Online

Rent payments can be made securely 24 hours a day, 7 days a week using our online payment system.

All you need is your debit card and tenancy reference number.

Our online payment system is specially designed to work on smartphones and tablets as well as laptops and computers.

Automated debit/credit card payment service

You can pay your rent 24 hours a day 7 days a week on our automated payment service.

  • Call us on 01332 346 477
  • Press option 2 when prompted
  • Follow the simple instructions

You will need your tenancy reference number to use this service.

Standing Order

You can set up a standing order directly with your bank. Choose any payment day to suit you.

Contact us for a form which you need to complete and return to you bank.

Cheque

Cheques and postal orders should be made payable to ‘Derwent Living’ and sent to our head office at the following address:

Derwent Living
No. 1 Centro Place
Pride Park
Derby
DE24 8RF

Please remember to write your name and address on the back of the cheque. Please DO NOT send post-dated cheques.

Please DO NOT send cash in the post.

Having difficulty paying your rent?

You risk losing your home if you don't pay your rent.  Please contact us as soon as possible if you're getting in to trouble paying your rent.

If you live in one of our affordable rent properties please call your income officer or the income management team on 01332 614900 (income enquiries only). For homeowners and other types of rental customers please use our general enquiries form.

If you are struggling to pay get in touch and we can:

  • Agree a plan with you to clear your arrears within a reasonable timescale
  • Advise you how to get independent advice to help you to manage debts, and make sure you get the benefits you are entitled to
  • Advise you on how much your housing benefit may be
  • Explain what happens if legal action starts, what you need to do and where you can get help.

For information about getting additional help, please visit our independent financial advice page.