We’re inviting all customers to take part in the Places for People Group financial inclusion survey.Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.
Any updates we make as a result of feedback will be available online and in our magazine Derwent Life.To take part in the survey, please follow this link.
Choose the most convenient way to pay your rent and charges.
Paying by Direct Debit is the easiest way to pay your rent and service charges if you have a bank or building society account. You can choose to pay weekly, fortnightly, four weekly or per calendar month on any date.
If the rent you pay alters, the bank will be notified of the new amount automatically. You will be notified about the change in writing at the same time.
Cheques and postal orders should be made payable to ‘Derwent Living’ and sent to our head office at the following address:
Derwent Living No. 1 Centro Place Pride Park Derby DE24 8RF
Please remember to write your name and address on the back of the cheque. Please DO NOT send post-dated cheques.
Please DO NOT send cash in the post.
Having difficulty paying your rent?
You risk losing your home if you don't pay your rent. Please contact us as soon as possible if you're getting in to trouble paying your rent.
If you live in one of our affordable rent properties please call your income officer or the income management team on 01332 614900(income enquiries only). For homeowners and other types of rental customers please use our general enquiries form.
If you are struggling to pay get in touch and we can:
Agree a plan with you to clear your arrears within a reasonable timescale
Advise you how to get independent advice to help you to manage debts, and make sure you get the benefits you are entitled to
Advise you on how much your housing benefit may be
Explain what happens if legal action starts, what you need to do and where you can get help.