Important information about reporting repairs 

Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.


Be prepared - check your boiler

You don’t want to wait until the temperature drops (more than it already has - this is a British summer, after all) to find out that you have a faulty hot water or heating system. That’s why you should test your boiler now, before any cold snap begins.

Turn on your heating and give it a chance to fire up. Then take a walk around your home, checking every radiator to see if they’re warming up and that the thermostats on them are turned up.

If some are working but not all, you might just need to ‘bleed’ the radiators. (You can find instructions on how to do this online or you can call us, and one of our team will talk you through it.)

If none of them are working, you might need to book an appointment with Derwent Living to get the whole system checked.

In most cases, boilers don’t break down without some warning signs, so if you notice that something doesn’t seem right, you ought to take action as early as possible.

You can help to keep your boiler working by allowing our engineers to carry out annual gas servicing appointments. These appointments help to make sure that your boiler is safe and if a problem is spotted, we can deal with it before it becomes an emergency.  We will make an appointment for you each year and send you notification by post.

And remember: a boiler repair becomes an emergency repair from 1st November 2017. Until that time it will be a standard repair, although we will always try to prioritise boiler issues where possible.

If you have any questions, please let us know: send an email to, send us a message on, on Twitter @DerwentLiving.