We kicked off with the formal part of our AGM first. Chair of the Derwent Living board Suzy Brain-England told a packed room of colleagues and customers about the success achieved over the past year.
As well as providing more than 200 new homes to customers, we have added hundreds of new properties to our portfolio. Not only that, but Derwent Living made £3 million of efficiency savings.
“This is an amazing achievement and is a credit to our management team,” said Suzy.
In the first half of the year, Derwent Living
- Handled 14,254 customer enquiries
- Answered 45,000 calls via the customer contact centre
- Carried out 1,397 emergency repairs
- Carried out 1,485 urgent repairs
- Completed 73 anti social behaviour cases
- Served 14,000 people per month via a new website, and
- Achieved 1,600 followers via Twitter and Facebook
But what of the future? Asked Suzy.
“When prices are at an all time high, Derwent Living aims to understand customers’ problems and it wants to understand customers who are facing increased financial pressures,” she said.
“Engaging with customers is even more important as the economic downturn bites
“Derwent Living is committed to engaging with customers and we are always looking forward the best ways to do this. Our online presence, for example, is making Derwent Living one of the most engaging housing providers in the UK.”
After financial information was delivered by our accountants, there then followed a ‘Question Time’ style session where customer questions were put to a panel of four: Suzy, chief executive Peter McCormack, head of asset management Andy Nickels and Sharon Guest, head of customer service and support.
A chance to engage
Then customers were invited to wander around the Derwent Living stalls. There was plenty for the whole family to take part in – from face painting and competitions, to makeovers and quizzes. Youngsters were queuing up to have a go on the giant Scalextric – and there were prize draws for an Xbox and an iPad 2. Outside, people were asked to go into our video booth, giving their opinions to camera. We will be putting together a film of soundbites which will be available for all to see on this website.
There were queues for the fabulous barbecue and the ever-popular bouncy castle was a real hit with youngsters.
Eight-year-old twins Oskar and Jan Borowiak had several games on the Scalextric. “It’s brilliant,” said Oskar. Meanwhile the Seddon bear was out and about to meet youngsters milling through the Roundhouse.
All in all, the Big Day Out was a huge success, and if you weren’t there this year, take a look below at some the photos. We'll also be uploading some videos from the day in due course.