Important information about reporting repairs 

Due to essential system maintenance, Derwent Living will only be processing emergency repairs via the main repairs telephone number from 3pm Thursday 20 September to Monday 24 September 2018. All non-emergency repair requests should be made by using the report a repair form on this website.

Published

Protect yourself from summer holiday fraud

It's that time of year again: we're halfway through 2016 and people fed up of the rat race are looking for cheap flights to that last minute holiday in the sun.

A bit of sea, sand and sangria sounds great, but you should always remember to be aware of fraudsters.

New websites are continuously being created with slight changes to the company names with the intention to deceive the public. They offer tickets at bargain prices and usually request for payment via bank transfer. These tickets do not materialize and the funds are retained by the fraudsters.

Here’s some sound advice from the National Fraud Intelligence Bureau, in the run up to the summer holiday period, on how to protect yourself:

  • Where possible, buy from well-known company names. If you’ve never heard of a company, conduct some due diligence.
  • Use the internet. Type the name of the company/site you are buying from and look for reviews of what others customers are saying about the company. Bad customer service feedback usually finds their way online quite quickly.
  • Use companies that are ATOL or ABTA Registered. You can check this on the ABTA website or from caa.co.uk
  • Check the authenticity of flight booking websites before making any reservations. A “whois” search on the website will identify when the website has been created, so be wary of newly formed domains. This search can be conducted using who.is
  • Never send money to bank accounts. If possible pay using a credit card – that way you have some protection and avenue for recompense.
  • Sign up to Action Fraud Alert to keep you updated with what’s going on.

If you believe that you have been a victim of fraud you can report it online or by telephone on 0300 123 2040.