Complaint form

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A complaint is an expression of dissatisfaction about the standard of service. This means actions or lack of action affecting an individual customer or group of customers, where the initial response does not prove satisfactory.

Your complaint

If you're a customer why not register for an account? It means that you won't have to enter your name, address or contact details on any form on the website. If you don't have an account, filling out the tenancy number on this form (if you know it) and/or your address will help us answer your message more quickly, but it's OK if you don't.

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File upload

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* Please make sure this is filled out: tell us in detail what the problem is, and what you think the outcome of your complaint should be.

By clicking send you agree that information supplied will be used in accordance with the company's responsibilities under the General Data Protection Regulation 2018. A full privacy statement, which sets out every aspect of how your information is used and processed and your rights, is available here.