General enquiry

Published , updated

Submit a general enquiry to Derwent Living's customer service team.

Many enquiries can be solved by using our advice centre. Please take a look there before logging an enquiry.


Make sure you’re using the right form, otherwise it will take longer to help you.


Please do not use the form to report repairs, tenancy related enquiries or enquiries to do with housing, as our enquiry centre forms are designed to do this.

Contact form

If you're a customer why not register for an account? It means that you won't have to enter your name, address or contact details on any form on the website. If you don't have an account, filling out the tenancy number on this form (if you know it) and/or your address will help us answer your message more quickly, but it's OK if you don't.

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By clicking send you agree that information supplied will be used in accordance with the company's responsibilities under the General Data Protection Regulation 2018. A full privacy statement, which sets out every aspect of how your information is used and processed and your rights, is available here.

Press enquiries

For press enquiries please contact Cartwright Communications.

Insurers portal number

ZM Portal Number: C00108
Policy No: JHA-22S955-0013