Take part in our financial inclusion survey

We’re inviting all customers to take part in the Places for People Group financial inclusion survey. Financial inclusion is all about ensuring customers are aware and can access advice and services to help live sustainably in their home. The survey is designed to measure how we currently provide financial inclusion activity across the various businesses in the group and what we could do better in the future.

Any updates we make as a result of feedback will be available online and in our magazine Derwent Life. To take part in the survey, please follow this link. 


General enquiry

Published , updated

Submit a general enquiry to Derwent Living's customer service team.

Many enquiries can be solved by using our advice centre. Please take a look there before logging an enquiry.


Make sure you’re using the right form, otherwise it will take longer to help you.


Please do not use the form to report repairs, tenancy related enquiries or enquiries to do with housing, as our enquiry centre forms are designed to do this.

Contact form

If you're a customer why not register for an account? It means that you won't have to enter your name, address or contact details on any form on the website. If you don't have an account, filling out the tenancy number on this form (if you know it) and/or your address will help us answer your message more quickly, but it's OK if you don't.

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By clicking send you agree that information supplied will be used in accordance with the company's responsibilities under the General Data Protection Regulation 2018. A full privacy statement, which sets out every aspect of how your information is used and processed and your rights, is available here.

Press enquiries

For press enquiries please contact Cartwright Communications.

Insurers portal number

ZM Portal Number: C00108
Policy No: JHA-22S955-0013